Entry-Level Client Support Agent - Flexible Hours (Soweto)

Placements24; Soweto; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training provided

Career growth opportunities

Supportive team environment

Medical aid support

Flexible hours for part-time roles

Job summary

Placements24 is seeking enthusiastic Client Support Agents in Soweto, Gauteng. This entry-level role focuses on delivering first-line support and ensuring a positive customer experience.

You will learn our client’s products and services, handle inquiries across phone, email, and chat, and collaborate with a supportive team to grow in customer support. The role emphasizes learning, reliability, and a strong work ethic, with training provided and opportunities for career progression within the

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication in English.
• Ability to work in a team.
• Reliable and punctual with a strong work ethic.
• Willingness to learn and develop new skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide information about products and services.
• Troubleshoot and resolve basic customer issues.
• Document customer interactions in the support system.
• Escalate unresolved issues to appropriate teams.
• Assist with data entry and administrative tasks related to customer support.
• Learn and adapt to new product features and support procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Teamwork

Customer service mindset

Willingness to learn

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

Placements24 is seeking enthusiastic Client Support Agents in Soweto, Gauteng. This entry-level role focuses on delivering first-line support and ensuring a positive customer experience.

You will learn our client’s products and services, handle inquiries across phone, email, and chat, and collaborate with a supportive team to grow in customer support. The role emphasizes learning, reliability, and a strong work ethic, with training provided and opportunities for career progression within the