Customer Care Specialist (Soweto) - Training & Discounts

Placements24; Soweto; Sur place; ZAR 62 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive hourly wage

Performance bonuses

On-the-job training

Supportive team environment

Employee discounts

Résumé du poste

Placements24 is hiring a Customer Care Representative in Soweto, Gauteng. The role focuses on assisting customers with inquiries, processing orders, and resolving issues to ensure high satisfaction.

You will be the voice of the brand, maintaining records and providing product information in a fast-paced retail setting. The ideal candidate has strong communication, active listening, and interpersonal skills, with basic computer proficiency and reliability.

Qualifications

• Previous experience in a customer service or retail role is preferred.
• Excellent communication and active listening skills are required.
• Strong interpersonal skills and the ability to handle stressful situations calmly.
• Basic computer proficiency and familiarity with point-of-sale systems or customer databases.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent qualification.
• A positive and empathetic attitude towards customers.
• Reliability and punctuality are essential.

Responsabilités

• Respond to customer inquiries via phone, email, and in-person regarding orders, products, and services.
• Process customer orders, forms, applications, and requests accurately.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Provide information about company products, services, and promotions.
• Maintain customer records by updating account information and interactions.
• Identify and elevate potential issues to management for resolution.
• Assist customers with returns, exchanges, and other post-purchase support needs.
• Gather customer feedback to help improve service offerings.
• Adhere to company policies and procedures in all customer interactions.

Connaissances

Customer service

Communication skills

Active listening

Interpersonal skills

Multitasking

Time management

Reliability

Formation

High school diploma

Outils

POS systems

Customer databases

Description du poste

Placements24 is hiring a Customer Care Representative in Soweto, Gauteng. The role focuses on assisting customers with inquiries, processing orders, and resolving issues to ensure high satisfaction.

You will be the voice of the brand, maintaining records and providing product information in a fast-paced retail setting. The ideal candidate has strong communication, active listening, and interpersonal skills, with basic computer proficiency and reliability.