On-Site Customer Care Specialist - Soweto

Placements24; Soweto; Presencial; ZAR 150 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical aid

Provident fund

Resumo da oferta

Placements24 in Soweto, Gauteng, is seeking a friendly and efficient Customer Care Representative to join their team. The role requires handling a variety of customer inquiries, resolving issues promptly, and ensuring a consistently positive experience.

You will work full-time at the Soweto office and contribute to service excellence. Ideal candidates communicate clearly, stay calm under pressure, and have a genuine willingness to assist others.

Qualificações

• High school diploma or equivalent; further education is an advantage.
• Experience in customer service or call center preferred.
• Strong verbal and written communication skills.

Responsabilidades

• Handle incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues by investigating problems and escalating when necessary.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.
• Gather customer feedback and contribute to service improvement efforts.
• Follow communication guidelines and adhere to company service standards.
• Build and maintain strong customer relationships through exceptional service.

Conhecimentos

Communication skills

Active listening

Problem solving

CRM software

Customer service

Formação académica

High school diploma

Ferramentas

CRM software

Descrição da oferta de emprego

Placements24 in Soweto, Gauteng, is seeking a friendly and efficient Customer Care Representative to join their team. The role requires handling a variety of customer inquiries, resolving issues promptly, and ensuring a consistently positive experience.

You will work full-time at the Soweto office and contribute to service excellence. Ideal candidates communicate clearly, stay calm under pressure, and have a genuine willingness to assist others.