Client Support Agent - Entry Level

Placements24; Soweto; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training provided

Career growth opportunities

Supportive team environment

Medical aid support

Flexible hours for part-time roles

Job summary

Placements24 is seeking enthusiastic Client Support Agents in Soweto, Gauteng. This entry-level role focuses on delivering first-line support and ensuring a positive customer experience.

You will learn our client’s products and services, handle inquiries across phone, email, and chat, and collaborate with a supportive team to grow in customer support. The role emphasizes learning, reliability, and a strong work ethic, with training provided and opportunities for career progression within the

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication in English.
• Ability to work in a team.
• Reliable and punctual with a strong work ethic.
• Willingness to learn and develop new skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide information about products and services.
• Troubleshoot and resolve basic customer issues.
• Document customer interactions in the support system.
• Escalate unresolved issues to appropriate teams.
• Assist with data entry and administrative tasks related to customer support.
• Learn and adapt to new product features and support procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Teamwork

Customer service mindset

Willingness to learn

Education

High school diploma or equivalent

Tools

Basic computer literacy

Job description

About the Role

Our client is seeking enthusiastic and driven Client Support Agents to join their growing operations in **Soweto, Gauteng**. This entry-level position is perfect for individuals looking to kick-start their career in customer service and make a real difference to our clients' customers. You will be responsible for providing first-line support, answering inquiries, and resolving basic issues to ensure a positive customer experience. This role requires excellent communication skills and a genuine desire to assist others. The successful candidate will be trained on our client's products and services, enabling them to provide effective support. We are looking for candidates who are eager to learn, highly motivated, and possess a strong work ethic. This position offers a fantastic foundation for growth within the customer support field. The environment is fast-paced and collaborative, encouraging teamwork and continuous learning.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide information about products and services.
• Troubleshoot and resolve basic customer issues.
• Guide customers through using the client's platform.
• Document customer interactions and resolutions in the support system.
• Escalate unresolved issues to the appropriate team members.
• Contribute to building a positive customer relationship.
• Follow communication protocols and company policies.
• Learn and adapt to new product features and support procedures.
• Assist with data entry and administrative tasks related to customer support.

Requirements

• High school diploma or equivalent qualification.
• Strong verbal and written communication skills in English.
• Good interpersonal skills and a friendly demeanor.
• Basic computer literacy and ability to learn new software.
• Ability to work in a team and follow instructions.
• A keen interest in customer service and helping people.
• Reliable and punctual with a strong work ethic.
• Eagerness to learn and develop new skills.
• Ability to remain calm and professional under pressure.
• Must be residing in or near **Soweto, Gauteng**.

Benefits

• Competitive starting salary with potential for increases.
• Comprehensive training provided, no prior experience needed.
• Excellent opportunity for career growth within the company.
• Supportive team environment and regular feedback.
• Contribution towards medical aid.
• Opportunity to work with a well-regarded organization.
• Gain valuable customer service experience.
• Flexible working hours suitable for part-time roles.
• Gain insights into the local market dynamics in **Soweto, Gauteng**.
• Chance to be part of a growing and dynamic industry.