Soweto Customer Service Agent | Growth & Medical Aid

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

On-the-job training

Career advancement

Team environment

Job summary

Placements24 is seeking a friendly Customer Service Agent based in Soweto, Gauteng. You will be the first point of contact for customers, handling inquiries, processing service applications, and updating records to ensure a seamless experience.

A patient communicator with problem-solving skills is ideal and you will work from the Soweto office to support the local community. Role emphasizes customer-centric service, ability to resolve issues at first touch, and collaboration with the team to

Qualifications

• Previous experience in a customer service or call center role is preferred.
• Good verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Basic computer proficiency and ability to learn new software systems.
• Ability to remain calm and patient under pressure.
• Willingness to work from the Soweto, Gauteng office location.
• High school diploma or equivalent qualification.
• Knowledge of the Soweto area and its community is an advantage.

Responsibilities

• Handle inbound customer inquiries via telephone, email, and in-person visits to the Soweto office.
• Provide information about services, pricing, and company policies.
• Assist customers with account management, service requests, and troubleshooting basic issues.
• Process new service applications and manage customer data updates accurately.
• Resolve customer complaints and concerns in a professional and empathetic manner.
• Escalate complex issues to the relevant department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Contribute to team efforts by meeting individual and team performance goals.

Job description

Placements24 is seeking a friendly Customer Service Agent based in Soweto, Gauteng. You will be the first point of contact for customers, handling inquiries, processing service applications, and updating records to ensure a seamless experience.

A patient communicator with problem-solving skills is ideal and you will work from the Soweto office to support the local community. Role emphasizes customer-centric service, ability to resolve issues at first touch, and collaboration with the team to