Customer Service Agent - Soweto Operations

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

On-the-job training

Career advancement

Team environment

Job summary

Placements24 is seeking a friendly Customer Service Agent based in Soweto, Gauteng. You will be the first point of contact for customers, handling inquiries, processing service applications, and updating records to ensure a seamless experience.

A patient communicator with problem-solving skills is ideal and you will work from the Soweto office to support the local community. Role emphasizes customer-centric service, ability to resolve issues at first touch, and collaboration with the team to

Qualifications

• Previous experience in a customer service or call center role is preferred.
• Good verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Basic computer proficiency and ability to learn new software systems.
• Ability to remain calm and patient under pressure.
• Willingness to work from the Soweto, Gauteng office location.
• High school diploma or equivalent qualification.
• Knowledge of the Soweto area and its community is an advantage.

Responsibilities

• Handle inbound customer inquiries via telephone, email, and in-person visits to the Soweto office.
• Provide information about services, pricing, and company policies.
• Assist customers with account management, service requests, and troubleshooting basic issues.
• Process new service applications and manage customer data updates accurately.
• Resolve customer complaints and concerns in a professional and empathetic manner.
• Escalate complex issues to the relevant department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Contribute to team efforts by meeting individual and team performance goals.

Job description

About the Role

Our client, a growing service provider, is seeking a friendly and efficient Customer Service Agent to join their team based in **Soweto, Gauteng**. This role is vital for ensuring our customers receive prompt and helpful support regarding our services. The ideal candidate is a patient communicator with a knack for problem-solving and a commitment to delivering excellent service. You will be the first point of contact for many customers, handling inquiries and resolving issues at the first touchpoint whenever possible. This position requires you to work from our **Soweto** office, contributing to a positive customer experience within the local community and beyond.

Key Responsibilities

• Handle inbound customer inquiries via telephone, email, and in-person visits to the **Soweto** office.
• Provide information about services, pricing, and company policies.
• Assist customers with account management, service requests, and troubleshooting basic issues.
• Process new service applications and manage customer data updates accurately.
• Resolve customer complaints and concerns in a professional and empathetic manner.
• Escalate complex issues to the relevant department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Contribute to team efforts by meeting individual and team performance goals.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Good verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Basic computer proficiency and ability to learn new software systems.
• Ability to remain calm and patient under pressure.
• Willingness to work from the **Soweto, Gauteng** office location.
• High school diploma or equivalent qualification.
• Knowledge of the **Soweto** area and its community is an advantage.

Benefits

Our client offers a competitive starting salary, opportunities for performance-based bonuses, and a standard benefits package including medical aid contributions. Employees benefit from on-the-job training, opportunities for career advancement within the company, and a supportive team environment. This role offers a chance to build a career in customer service while contributing directly to the **Soweto** community. Join a company that values its employees and their dedication to service excellence.