Digital Customer Support Agent - Hybrid & On-site (Soweto)

Placements24; Gauteng; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund contributions

Professional development

Job summary

Placements24 is hiring a Digital Customer Support Agent in Soweto, Gauteng. This on-site/hybrid role serves as the first point of contact for customers, handling inquiries via digital channels and in person to ensure excellent service.

Full training is provided to help you build a career in customer care and foster customer loyalty. You will work in a dynamic retail environment, supporting product information, order processing, and basic troubleshooting while collaborating with team members to

Qualifications

• Entry-level role suitable for individuals starting in customer support.
• Strong communication skills, both written and verbal in English.
• Willingness to learn and adapt to new software and processes.

Responsibilities

• Handle inquiries via phone, email, and in-person at the service desk.
• Provide accurate information about products, services, pricing, and promotions.
• Assist customers with placing orders, processing payments, and managing accounts.
• Troubleshoot and resolve basic customer issues; escalate complex cases.
• Maintain accurate customer records in the system and ensure data integrity.
• Follow company policies and contribute to a positive team environment.

Skills

Customer service

English proficiency

Digital literacy

Education

High school diploma

Tools

Helpdesk software

CRM systems

Job description

Placements24 is hiring a Digital Customer Support Agent in Soweto, Gauteng. This on-site/hybrid role serves as the first point of contact for customers, handling inquiries via digital channels and in person to ensure excellent service.

Full training is provided to help you build a career in customer care and foster customer loyalty. You will work in a dynamic retail environment, supporting product information, order processing, and basic troubleshooting while collaborating with team members to