Soweto Telecom Support Specialist

Placements24; Soweto; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training program

Medical aid and retirement funds

Paid leave and sick days

Supportive team with growth potential

Exposure to Soweto telecom industry

Career advancement opportunities

Job summary

Placements24 is seeking a friendly Customer Support Representative to join the Soweto service team. You will be the main contact for customers, handling inquiries, resolving issues, and providing information on telecommunications products and services.

The role emphasizes clear communication, patience, and a genuine desire to help. You will contribute to customer satisfaction and growth within a dynamic telecom provider serving the Soweto community and beyond.

Qualifications

• High school diploma or equivalent qualification.
• Proven customer service experience in a call centre or customer-facing role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience, empathy, and a positive attitude towards customers.
• Ability to learn quickly and retain information about products and services.
• Proficiency in using computers and basic software applications.
• Experience with CRM systems is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person regarding services, billing, technical issues, and general information.
• Troubleshoot and resolve customer issues efficiently and effectively, aiming for first-contact resolution whenever possible.
• Provide clear and accurate information about company products, services, and policies.
• Process service requests, orders, and account changes accurately.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex or unresolved issues to the appropriate departments or supervisors.
• Build rapport with customers and strive to provide an exceptional customer experience.
• Identify opportunities to upsell or cross-sell products and services when appropriate and beneficial to the customer.
• Maintain a thorough understanding of company offerings and service updates.
• Adhere to quality standards and performance metrics set by the company.

Skills

Communication skills

Active listening

Empathy

Learning agility

Computer literacy

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Placements24 is seeking a friendly Customer Support Representative to join the Soweto service team. You will be the main contact for customers, handling inquiries, resolving issues, and providing information on telecommunications products and services.

The role emphasizes clear communication, patience, and a genuine desire to help. You will contribute to customer satisfaction and growth within a dynamic telecom provider serving the Soweto community and beyond.