Tech-Savvy CSR: Technical Support & Troubleshooting

Placements24; Soweto; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Technical training

Paid time off

Job summary

Placements24 is seeking a technically inclined Customer Service Representative in Soweto to handle inquiries and technical issues with clear guidance. You will troubleshoot, educate customers on product features, and document resolutions to improve service quality.

The role focuses on delivering patient, analytical support, using helpdesk and CRM tools, and acting as a reliable point of contact for customers in the Soweto area.

Qualifications

• Previous experience in a customer service role with preference for technical support.
• Strong understanding of technology and ability to troubleshoot issues.
• Excellent communication and active listening skills.

Responsibilities

• Handle customer inquiries and technical issues related to products or services.
• Diagnose and resolve customer problems with clear, step-by-step guidance.
• Escalate complex technical issues to the appropriate support tier.
• Document customer interactions, troubleshooting steps, and resolutions.
• Educate customers on product features and best practices to prevent issues.
• Provide feedback to product and development teams on common challenges.

Skills

Customer service

Technical support

Troubleshooting

Communication

CRM systems

Education

High school diploma

Tools

Helpdesk software

CRM systems

Job description

Placements24 is seeking a technically inclined Customer Service Representative in Soweto to handle inquiries and technical issues with clear guidance. You will troubleshoot, educate customers on product features, and document resolutions to improve service quality.

The role focuses on delivering patient, analytical support, using helpdesk and CRM tools, and acting as a reliable point of contact for customers in the Soweto area.