Customer Experience Specialist – Growth & Support

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund benefits

Paid time off

Company holidays

Job summary

Placements24 in Soweto is seeking a personable Customer Service Advisor to be the primary contact for customers, delivering excellent service across phone, email and in-person interactions.

You will handle inquiries, resolve issues and maintain accurate records in the CRM system, ensuring a positive experience for every customer and supporting the team.

This role offers training opportunities, a friendly work environment, and benefits including medical aid, retirement fund and paid time off.

Qualifications

• Previous experience in a customer service or advisory role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with customer service software and Microsoft Office.
• Patient and empathetic approach to customer interactions.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Answer inquiries promptly via phone, email, and in-person.
• Resolve complaints and issues to a positive outcome.
• Provide information about products and services.
• Maintain customer records in the CRM system.
• Identify opportunities to enhance the customer experience and report feedback.

Skills

Communication skills

Problem-solving

MS Office

Empathy

Multitasking

Tools

CRM software

Microsoft Office

Job description

Placements24 in Soweto is seeking a personable Customer Service Advisor to be the primary contact for customers, delivering excellent service across phone, email and in-person interactions.

You will handle inquiries, resolve issues and maintain accurate records in the CRM system, ensuring a positive experience for every customer and supporting the team.

This role offers training opportunities, a friendly work environment, and benefits including medical aid, retirement fund and paid time off.