Soweto Client Support Pro – Customer Care

Placements24

Soweto

On-site

ZAR 180,000 - 240,000

Full time

2 days ago

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Benefits offered by this job

Competitive pay

Rewards program

Health benefits

Paid time off

Soweto team environment

Job summary

Placements24 in Soweto is looking for a proactive Client Support Specialist to join the team. You will be the first point of contact for clients, resolving inquiries and building positive relationships to ensure satisfaction.

The role requires effective teamwork and a strong commitment to customer service within our Soweto location. Responsibilities include handling inquiries, troubleshooting issues, and maintaining CRM records, with opportunities for performance-based rewards and health

Qualifications

Previous experience in a client support or customer service role.
Strong communication and interpersonal skills.
Proficiency with CRM software and standard office applications.
Ability to multitask and manage time effectively.
A positive attitude and a dedication to customer satisfaction.
Willingness to work as part of a team in Soweto.

Responsibilities

Respond to client inquiries via phone, email, and other communication channels.
Troubleshoot and resolve client issues related to products and services.
Provide clear and concise information about services and company offerings.
Maintain accurate records of client interactions and update client accounts in the CRM system.
Escalate complex issues to senior staff or relevant departments when necessary.
Contribute to team efforts by sharing knowledge and assisting colleagues.