Client Success & Relations Specialist (Hybrid)

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay with commission

Health benefits

Career development & growth

Hybrid work model

Job summary

Placements24 is seeking a proactive Client Relations Specialist in Soweto to build and maintain strong client relationships, addressing issues and driving satisfaction. You will serve as the primary contact, guiding product usage and service offerings while identifying upsell opportunities.

The role requires excellent communication, a service mindset, and the ability to manage diverse client needs in a dynamic market.

Qualifications

• Proven experience in client relations, customer success, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in using CRM software and other client management tools.
• Strong problem-solving abilities and a proactive approach to client needs.
• Ability to manage time effectively in a fast-paced environment.
• Bachelor's degree in business, marketing, or related field is advantageous.

Responsibilities

• Develop and maintain positive relationships with a portfolio of clients.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Provide guidance and support on product usage and service offerings.
• Identify opportunities to upsell or cross-sell relevant services based on client needs.
• Monitor client satisfaction levels and implement strategies to enhance retention.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

Skills

Client relations

Communication

Negotiation

CRM software

Problem-solving

Time management

Education

Bachelor's degree

Tools

CRM software

Job description

Placements24 is seeking a proactive Client Relations Specialist in Soweto to build and maintain strong client relationships, addressing issues and driving satisfaction. You will serve as the primary contact, guiding product usage and service offerings while identifying upsell opportunities.

The role requires excellent communication, a service mindset, and the ability to manage diverse client needs in a dynamic market.