Hybrid Customer Care Specialist

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary with overtime

Health benefits and retirement savings

Job summary

Placements24 is seeking a diligent Customer Service Officer to join a hybrid team in Soweto. You will handle inquiries, resolve issues, and provide information about our services, balancing remote work with essential in-office collaboration.

The role emphasizes strong communication, a customer-centric mindset, and the ability to multitask in a dynamic service environment. Training and development opportunities are offered, with a competitive salary and benefits package.

Qualifications

• Must have previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills with a friendly, professional approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer applications and customer management systems.

Responsibilities

• Handle customer inquiries and requests via phone, email, and walk-in consultations.
• Provide accurate information on products, services, and company policies.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer needs are met.
• Assist in developing and updating customer service documentation and FAQs.

Skills

Customer service

Communication

Multitasking

CRM systems

Tools

CRM software

MS Office

Job description

Placements24 is seeking a diligent Customer Service Officer to join a hybrid team in Soweto. You will handle inquiries, resolve issues, and provide information about our services, balancing remote work with essential in-office collaboration.

The role emphasizes strong communication, a customer-centric mindset, and the ability to multitask in a dynamic service environment. Training and development opportunities are offered, with a competitive salary and benefits package.