Soweto Customer Support Pro: Growth & Training

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Training and development opportunities

Career progression

Supportive work environment

Overtime pay

Job summary

Placements24 is seeking a Customer Support Specialist to serve the Soweto community. You will be the primary point of contact for inquiries, delivering clear solutions and fostering strong relationships. This role offers growth within a dynamic company based in Soweto.

The position emphasizes customer-focused communication and teamwork, with competitive salary, health benefits, and development opportunities to advance your career.

Qualifications

• Experience in customer service or helpdesk preferred.
• Strong verbal and written communication skills.
• Basic computer literacy and ability to learn new software quickly.
• Friendly, patient, customer-focused attitude.
• Able to work well in Soweto office as part of a team.
• Punctual and reliable.

Responsibilities

• Handle customer inquiries via phone, email, and in-person channels.
• Resolve issues and complaints efficiently and effectively.
• Document all customer interactions and resolutions in the system.
• Provide information about products and services to customers.
• Escalate unresolved issues to appropriate teams.
• Contribute to a positive team environment and share best practices.

Skills

Customer service

Helpdesk

Communication

Computer literacy

Teamwork

Reliability

Tools

CRM system

Job description

Placements24 is seeking a Customer Support Specialist to serve the Soweto community. You will be the primary point of contact for inquiries, delivering clear solutions and fostering strong relationships. This role offers growth within a dynamic company based in Soweto.

The position emphasizes customer-focused communication and teamwork, with competitive salary, health benefits, and development opportunities to advance your career.