Social Support Facilitator - Remote

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Performance bonuses

Professional development

Supervision

Flexible schedule

Job summary

Placements24 is seeking a compassionate Social Support Facilitator to join our fully remote team. You will provide guidance and support to individuals and families facing life challenges, leveraging technology to connect and assist them from home.

You will conduct remote check-ins, develop action plans, connect clients to community resources, and maintain confidential records in a secure environment. This role requires empathy, strong virtual communication, and independent work in a supportive

Qualifications

• Experience in social work, counseling, community services, or related field.
• Excellent communication, listening and empathy skills for virtual interactions.
• Proficiency with digital communication tools, video conferencing, and client management software.
• Strong understanding of community resources and support systems.
• Ability to work independently and manage time in a remote setting.
• Commitment to ethical practice and client confidentiality.

Responsibilities

• Provide remote support and guidance to clients facing social, emotional, or practical challenges.
• Assist clients in identifying needs and developing personalized action plans.
• Facilitate access to community resources and services.
• Conduct virtual check-ins and counseling sessions via phone, video, and secure messaging.
• Maintain accurate and confidential client records and ensure data privacy.
• Collaborate with a remote team to share best practices and client support strategies.

Skills

Social work experience

Counseling

Community services

Empathy

Communication

Virtual communication

Time management

Video conferencing

Tools

Video conferencing tools

Client management software

Job description

Our client is seeking a compassionate and skilled Social Support Facilitator to join their fully remote team. In this crucial role, you will provide essential guidance and support to individuals and families facing various life challenges, leveraging technology to connect and assist them. You will act as a primary point of contact, helping clients access resources, navigate services, and develop coping strategies. This position is ideal for a proactive individual who excels in virtual communication, is empathetic, and is dedicated to empowering individuals from the comfort of their own homes. You will be an integral part of a supportive team dedicated to enhancing community well-being remotely.

Key Responsibilities

• Provide remote support and guidance to clients facing social, emotional, or practical challenges.
• Assist clients in identifying their needs and developing personalized action plans.
• Facilitate access to community resources, such as social services, healthcare, and educational programs.
• Conduct virtual check-ins and counseling sessions via phone, video, and secure messaging platforms.
• Maintain accurate and confidential client records, ensuring data integrity and privacy.
• Collaborate with a remote team to share best practices and client support strategies.

Requirements

• Experience in social work , counseling, community services, or a related field.
• Excellent communication, listening, and empathy skills, adapted for virtual interactions.
• Proficiency in using digital communication tools, video conferencing, and client management software.
• Strong understanding of community resources and support systems.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Commitment to ethical practice and client confidentiality.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility and autonomy.
• Opportunities for ongoing professional development and specialized training in remote support.
• A supportive virtual team environment with regular check-ins and supervision.
• Making a meaningful contribution to the lives of individuals and the broader community.