Social Support Facilitator

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive rate

Fully remote

Professional development

Meaningful impact

Autonomy

Job summary

Placements24 is seeking a skilled Social Support Facilitator on a contract basis to assist clients across the East London region. This fully remote role focuses on connecting people with social services, counseling, and community programs, and requires developing personalized support plans.

You will assess needs, arrange services, maintain confidential records, and work with partners to ensure coordinated support. The position offers meaningful impact and flexible remote work.

Qualifications

• Relevant qualification in social work, counseling, social services, or related field.
• Experience in case management or client support.
• Knowledge of social welfare systems and community resources.
• Excellent assessment, active listening and empathetic communication skills.
• Ability to work autonomously in a remote setting and manage caseloads.
• Proficiency in using digital tools for communication and records.

Responsibilities

• Conduct comprehensive assessments of client needs and challenges.
• Develop individualized support plans with goals and actions.
• Facilitate access to social services, programs and support groups.
• Provide guidance, encouragement and emotional support to clients.
• Maintain accurate, confidential client records and document progress.
• Collaborate with partners to ensure a coordinated support system.

Skills

Case management

Active listening

Empathetic communication

Remote work ability

Education

Social work qualification

Tools

Digital tools

Job description

About the Role

Our client is seeking a skilled and empathetic Social Support Facilitator to provide essential services on a contract basis. This role is designed for an individual who excels at connecting people with the resources they need to overcome challenges and improve their lives. You will work closely with clients to assess their situations, develop personalized support plans, and facilitate access to social services, counseling, and community programs. This fully remote position offers the flexibility to work from anywhere while making a significant impact on individuals and families in need, particularly serving the East London region, within a supportive and mission-driven organization.

Key Responsibilities

• Conduct comprehensive assessments of client needs, including social, emotional, and practical challenges.


• Develop individualized support plans outlining goals, required services, and action steps for clients.


• Facilitate client access to relevant social services, community resources, government programs, and support groups.


• Provide guidance, encouragement, and emotional support to clients throughout their journey.


• Maintain accurate and confidential client records, documenting progress, interventions, and outcomes.


• Collaborate with other service providers and stakeholders to ensure a coordinated and effective support system for clients.

Requirements

• A relevant qualification in social work, counseling, social services, or a related field.


• Demonstrated experience in case management, client support, or social services provision.


• Strong knowledge of social welfare systems, community resources, and support networks.


• Excellent assessment, active listening, and empathetic communication skills.


• Ability to work autonomously in a remote setting, manage caseloads efficiently, and maintain high standards of professionalism.


• Proficiency in using digital tools for communication, record-keeping, and client management.

Benefits

• Competitive contract rate commensurate with experience and qualifications.


• Fully remote work arrangement, offering significant flexibility and autonomy.


• Opportunity to make a meaningful difference in the lives of individuals and families.


• Professional development opportunities and access to supportive resources.


• Gain valuable experience in social support facilitation across various contexts.