Client Support Specialist - Remote

Placements24; Centurion; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work

Health benefits

Training & development

Job summary

Placements24 is seeking a Client Support Specialist to join a fully remote team. You will be the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive experience with services.

In this role, you will manage client relationships across channels, document interactions in CRM, and contribute to client satisfaction and retention through outstanding service delivery. Flexible home-based environment with professional development opportunities.

Qualifications

• Experience in customer service or client support.
• Excellent communication and active listening in a virtual environment.
• Proficiency with CRM software and client support tools.
• Ability to work autonomously in a remote setting.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Provide information about services, troubleshoot issues, and guide clients.
• Resolve client complaints and escalate when needed.
• Maintain records of interactions in the CRM system.
• Identify opportunities to improve the client experience and provide feedback.

Skills

Customer service

Communication

CRM proficiency

Remote work

Problem-solving

Education

High school diploma

Customer service certification

Tools

CRM software

Job description

About the Role

Our client is seeking a detail-oriented and empathetic Client Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for clients, offering exceptional support and guidance through various communication channels. You will address client inquiries, resolve issues, and ensure a positive experience with our client's services. This is a fantastic opportunity for someone passionate about helping others and adept at managing client relationships in a flexible, home-based environment, contributing to client satisfaction and retention through outstanding service delivery.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Provide comprehensive information about services, troubleshoot issues, and guide clients through processes.
• Effectively manage and resolve client complaints, escalating complex issues when necessary.
• Maintain accurate records of client interactions, feedback, and resolutions in the CRM system.
• Identify opportunities to improve the client experience and provide feedback to the relevant teams.
• Proactively engage with clients to ensure their needs are met and expectations are exceeded.

Requirements

• Proven experience in customer service, client support, or a similar role.
• Excellent communication, interpersonal, and active listening skills, especially in a virtual environment.
• Proficiency with CRM software and other client support tools.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Ability to work autonomously and manage a demanding workload in a remote setting.
• High school diploma or equivalent; further certification in customer service is a plus.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote position, allowing you to work from anywhere.
• Comprehensive health and wellness benefits package.
• Paid training and ongoing professional development opportunities.
• A collaborative and supportive virtual team culture.