Remote Community Support Navigator

Placements24; Benoni; Hybrid; ZAR 223,000 - 357,000; Full time

Benefits offered by this job

Remote salary

Bonuses possible

Flexible hours

Work from anywhere in the country

Health benefits

Professional development

Impactful work

Job summary

Placements24 is seeking a Remote Community Support Navigator to join their expanding virtual support team. This fully remote role serves communities nationwide and focuses on helping clients access resources, navigate systems, and achieve personal goals.

You will conduct virtual needs assessments, guide clients through resources, assist with forms and appointments, provide emotional support, and maintain electronic records.

Qualifications

• Proven experience in community services, social work, or a related field.
• Excellent virtual communication and active listening skills, with the ability to build rapport remotely.
• Proficiency with video conferencing platforms, digital collaboration tools, and CRM systems.
• Strong organizational skills and the ability to manage a caseload of remote clients.
• Demonstrated empathy, patience, and a non-judgmental approach.
• A dedicated home office setup with reliable high-speed internet access is essential for this remote role.

Responsibilities

• Conduct virtual needs assessments to understand client requirements and challenges.
• Guide clients through available community resources, social programs, and support services.
• Provide virtual assistance with form completion, applications, and appointment scheduling.
• Offer remote emotional support and advocacy, ensuring clients feel heard and understood.
• Maintain accurate electronic client records and track service utilization.
• Collaborate virtually with partner organizations and service providers to ensure seamless client support.

Skills

Virtual communication

Active listening

Rapport building remotely

Empathy

Organizational skills

Remote caseload management

Tools

Video conferencing tools

Digital collaboration tools

CRM systems

Job description

About the Role

Our client is seeking a highly motivated and skilled Remote Community Support Navigator to join their expanding virtual support team. This position is fully remote, allowing you to connect with and assist individuals from the comfort of your own home, serving communities nationwide. You will act as a crucial link, helping clients access essential resources, navigate complex systems, and achieve their personal goals. This role requires strong digital communication skills, a deep understanding of community services, and a commitment to providing empathetic, person-centred support, regardless of geographical distance. This is an excellent opportunity to leverage technology to deliver impactful support services.

Key Responsibilities

• Conduct virtual needs assessments to understand client requirements and challenges.
• Guide clients through available community resources, social programs, and support services.
• Provide virtual assistance with form completion, applications, and appointment scheduling.
• Offer remote emotional support and advocacy, ensuring clients feel heard and understood.
• Maintain accurate electronic client records and track service utilization.
• Collaborate virtually with partner organizations and service providers to ensure seamless client support.

Requirements

• Proven experience in community services, social work, or a related field.
• Excellent virtual communication and active listening skills, with the ability to build rapport remotely.
• Proficiency with video conferencing platforms, digital collaboration tools, and CRM systems.
• Strong organizational skills and the ability to manage a caseload of remote clients.
• Demonstrated empathy, patience, and a non-judgmental approach.
• A dedicated home office setup with reliable high-speed internet access is essential for this remote role.

Benefits

• Competitive remote salary and potential for performance bonuses.
• Flexible remote working hours.
• Opportunity to work from anywhere in the country.
• Comprehensive health and wellness benefits.
• Professional development and training in virtual support technologies.
• A role that allows you to make a significant impact on individuals' lives through digital connection.