Social Support Facilitator

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary package

Professional development opportunities

Supportive remote team environment

Access to digital tools and resources

Annual leave and benefits

Employee Assistance Program

Job summary

Placements24 is seeking a compassionate Social Support Facilitator to work remotely, serving Port Elizabeth and the Eastern Cape. You will conduct virtual needs assessments, link clients to services, and provide empathetic support to help build action plans.

Collaboration with agencies and delivery of online workshops are key parts of the role. Ideal candidates have a Diploma or Bachelor's in a related field and at least 3 years of experience in social work or community support.

Qualifications

• Diploma or Bachelor's degree in Social Sciences, Community Development, Psychology, or a related field.
• Minimum of 3 years of experience in a social work, counseling, or community support role.
• Proven ability to connect with and support individuals from diverse backgrounds.
• Excellent verbal and written communication skills with strong active listening abilities.
• Proficiency in using virtual platforms (Zoom/Teams) and standard office software.

Responsibilities

• Conduct virtual needs assessments to identify client challenges and goals.
• Provide information and referrals to social services, healthcare providers, and community resources.
• Offer empathetic listening and emotional support to clients.
• Assist clients in developing personal action plans to address their needs.
• Facilitate access to programs and services, helping clients with applications and documentation.
• Follow up with clients to ensure services meet their needs and provide ongoing support.
• Maintain confidential client records and document interactions accurately.
• Collaborate with other service providers and agencies to coordinate care.
• Identify emerging community needs and advocate for resources.
• Deliver virtual workshops or information sessions on relevant topics.

Skills

Empathy

Active listening

Communication

Education

Diploma / Bachelor's in Social Sciences or related field

Tools

Zoom

Teams

Job description

About the Role

Our client is seeking a compassionate and proactive Social Support Facilitator to join their dedicated team, working remotely to serve the community of Port Elizabeth, Eastern Cape.

Key Responsibilities

• Conduct virtual needs assessments to identify client challenges and goals.
• Provide information and referrals to relevant social services, healthcare providers, and community resources.
• Offer empathetic listening and emotional support to clients.
• Assist clients in developing personal action plans to address their needs.
• Facilitate access to programs and services, helping clients with applications and documentation.
• Follow up with clients to ensure services are meeting their needs and to provide ongoing support.
• Maintain confidential client records and document all interactions accurately.
• Collaborate with other service providers and agencies to coordinate care.
• Identify emerging community needs and advocate for necessary resources.
• Deliver virtual workshops or information sessions on relevant topics.

Requirements

• Diploma or Bachelor's degree in Social Sciences, Community Development, Psychology, or a related field.
• Minimum of 3 years of experience in a social work, counseling, or community support role.
• Proven ability to connect with and support individuals from diverse backgrounds.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency in using virtual communication platforms (e.g., Zoom, Teams) and standard office software.
• Demonstrated understanding of social issues and resources within the Eastern Cape region is a plus.
• Strong organizational skills and the ability to manage multiple cases effectively.
• Ability to work autonomously and maintain motivation in a remote setting.
• Empathy, patience, and a non-judgmental attitude.
• Commitment to professional ethics and client confidentiality.

Benefits

• Competitive salary package.
• Fully remote work arrangement, allowing for flexibility and work-life balance.
• Opportunity to make a significant positive impact on the Port Elizabeth community.
• Professional development and training opportunities.
• Supportive remote team environment.
• Access to digital tools and resources to facilitate your work.
• Standard annual leave and benefits.
• Chance to grow within a dedicated social services organization.
• Employee Assistance Program available.
• Flexible working hours within operational needs.