Social Media Community Manager

Placements24; Klerksdorp; Hybrid; ZAR 320,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical aid

Professional development

Job summary

Placements24 is seeking a vibrant Social Media Community Manager in Klerksdorp, North West. The role is hybrid, blending in-office collaboration with remote work to foster a thriving online community and turn engagement into loyal customers.

You will monitor platforms, respond to inquiries, and collaborate with marketing to grow the brand's presence. Strong communication and understanding of social dynamics are essential for success.

Qualifications

• Proven experience as a Social Media Community Manager or in a similar customer-facing social media role.
• Excellent communication, interpersonal, and problem-solving skills.
• Deep understanding of various social media platforms (Facebook, Instagram, Twitter, LinkedIn) and their community features.
• Experience with social media management and listening tools.

Responsibilities

• Actively monitor and engage with the client's online community across all social media platforms.
• Respond to comments, messages, and inquiries in a timely, professional, and brand-aligned manner.
• Foster positive discussions and user-generated content, building brand advocates and a loyal following.
• Identify and engage with relevant online influencers and brand advocates.
• Report on community sentiment and customer inquiries to relevant internal teams.
• Assist in developing social media content that encourages interaction and community building.
• Manage online reputation by addressing customer feedback and resolving issues promptly.
• Collaborate with the marketing team to ensure community engagement aligns with campaigns.
• Develop strategies to increase community participation and growth.

Skills

Communication skills

Interpersonal skills

Problem-solving

Social media platforms knowledge

Content moderation

Education

Degree in Communications or Marketing

Tools

Social listening tools

Social media management tools

Job description

About the Role

Our client, a rapidly expanding entity in the e-commerce and social media sector, is seeking a vibrant and engaging Social Media Community Manager to join their team in Klerksdorp, North West , operating under a hybrid work model. This role is crucial for fostering and growing our client's online community, ensuring positive brand interactions, and translating social engagement into loyal customer relationships. The ideal candidate will be a natural communicator, passionate about social media, and possess a keen understanding of community dynamics and customer service best practices within the digital realm. You will be the voice of the brand online, responsible for building meaningful connections with our audience and providing exceptional support. This is an exciting opportunity to shape the brand's online personality and contribute to its sustained growth.

Key Responsibilities

• Actively monitor and engage with our client's online community across all social media platforms.
• Respond to comments, messages, and inquiries in a timely, professional, and brand-aligned manner.
• Foster positive discussions and user-generated content, building brand advocates and a loyal following.
• Identify and engage with relevant online influencers and brand advocates.
• Report on community sentiment, common customer inquiries, and emerging trends to relevant internal teams.
• Assist in the development of social media content that encourages interaction and community building.
• Manage online reputation by addressing customer feedback and resolving issues promptly and effectively.
• Collaborate with the marketing team to ensure community engagement aligns with overall campaign strategies.
• Develop and implement strategies to increase community participation and growth.

Requirements

• Proven experience as a Social Media Community Manager or in a similar customer-facing social media role.
• Excellent communication, interpersonal, and problem-solving skills.
• Deep understanding of various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) and their community features.
• Experience with social media management and listening tools.
• Demonstrated ability to handle customer service inquiries and manage online reputation.
• Passion for building communities and fostering positive online interactions.
• Ability to work collaboratively in a hybrid environment based in Klerksdorp, North West.
• A degree in Communications, Marketing, or a related field is advantageous.
• Strong organizational skills and attention to detail.

Benefits

• Our client offers a competitive salary.
• Comprehensive medical aid.
• Opportunities for professional development.
• This role operates on a hybrid model, providing a blend of in-office collaboration in Klerksdorp, North West and remote flexibility.
• Employees benefit from a supportive team culture.
• Access to innovative social media tools.
• The chance to grow within a thriving e-commerce company.