Social Media Community Manager (iGaming)

Black Pen Recruitment; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

Black Pen Recruitment is seeking a Community Manager to build and nurture our online community across social platforms, creating engaging content and fostering strong relationships with our audience. The role focuses on developing strategies, monitoring conversations, and driving participation in a fast-paced iGaming environment.

The ideal candidate will have a degree in communications or related field, 3 years in community or social media management, and a knack for data-driven improvements.

Qualifications

• Bachelor's degree in Communications, Marketing, Public Relations or related field.
• 3 years in community management or social media management.
• Strong understanding of online community platforms, social media tools and analytics.

Responsibilities

• Create, curate and manage content for online platforms, ensuring relevance and brand voice.
• Monitor platforms for discussions and trends; provide insights to teams.
• Develop and enforce community guidelines for a safe environment.
• Identify and engage key community members and influencers.
• Gather and analyse feedback to inform marketing and product teams.
• Track engagement metrics and report on growth and sentiment.
• Host virtual events, webinars and meetups to engage audiences.

Skills

Community management

Social media management

Content creation

Communication skills

Education

Bachelor's degree

Tools

CMS

CRM tools

Content Analytics

Job description

Our client is passionate about delivering a thrilling and responsible iGaming experience. They operate in a fast-paced, dynamic environment where integrity, innovation, and customer focus are paramount. They are committed to upholding the highest standards of regulatory compliance while fostering a culture of high performance and continuous improvement. They empower their team to take ownership, drive results, and contribute to our success.

Role Overview

As a community manager, your role will be critical in building and maintaining a vibrant online community for our business. You will develop and manage our online social media platforms, create engaging content, and foster strong relationships with our audience. The ideal candidate is a people-oriented professional with a passion for social media and a strong background in community management.

Job Type: Full Time/Permanent

Workplace: Onsite

Location: Cape Town

Requirements

• Bachelor's degree in Communications, Marketing, Public Relations or a related field.
• Demonstrable portfolio as a Community Manager or in a similar role, with 3 years in community management or social media management.
• Strong understanding of online community platforms, social media tools and analytics.
• Familiarity with content management systems and customer relationship management (CRM) tools.
• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
• Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.
• Skilled in conflict resolution, problem-solving and project management.
• High level of empathy, patience and professionalism in handling community interactions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in multiple languages, especially regional languages in India.

Preferred skills and qualifications

• Relevant certification in community management, social media, or similar.
• Master's degree in Marketing, Communications or a related field.
• Solid knowledge of digital marketing and SEO practices.
• Familiarity with graphic design and video editing tools.
• Experience in organising and managing online events.
• Ability to analyse data and derive actionable insights.
• Strong organisational and multitasking abilities.
• Knowledge of SEO and content marketing.

Objectives of the role

• Developing and implementing community engagement strategies that align with the company's goals and objectives.
• Managing and growing our online community presence across various platforms, including social media, forums and our company website.
• Fostering a positive and inclusive community environment, encouraging active participation and interaction.
• Monitoring and responding to community members' inquiries, comments and feedback in a timely and professional manner.
• Collaborating with internal teams, including marketing, customer support and product development, to ensure consistent messaging and support for community initiatives.
• Analysing community metrics and trends to identify opportunities for improvement and growth.
• Organising and hosting virtual events, webinars and community meetups to engage and connect with our audience.

Responsibilities

• Create, curate and manage content (including posts, videos, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company's brand voice.
• Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.
• Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
• Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.
• Gather and analyse feedback from the community to inform marketing, product development and improvement teams.
• Track and report on community engagement metrics, including member growth, activity levels and sentiment.
• Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.