Social Media Community Manager - E-commerce

Placements24; Paarl; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career development opportunities

Collaborative work environment

Job summary

Placements24 is seeking a passionate Social Media Community Manager to grow and nurture an online community in Paarl, with a focus on e-commerce presence and brand loyalty.

You will moderate conversations, respond to inquiries with the brand voice, spark engagement, and collaborate with the content team to create relevant posts. Regular reporting on growth, sentiment, and impact is expected.

Qualifications

• Proven experience as Social Media Community Manager or similar role.
• Excellent written and verbal communication skills.
• Strong customer service and conflict-resolution abilities in social media.
• Ability to monitor and respond across multiple platforms.
• Understanding of trends and best practices for community growth.

Responsibilities

• Develop and implement strategies to build and manage an engaged online community.
• Moderate conversations and respond to comments and inquiries promptly.
• Proactively engage followers and foster sense of community around the brand.
• Escalate product or service issues to relevant departments for resolution.
• Track growth, engagement, and sentiment; report insights to marketing.
• Collaborate with content team to create engaging posts for e-commerce objectives.

Skills

Social media

Communication

Customer service

Community building

Brand voice

Job description

About the Role

Our client is seeking a passionate and engaging Social Media Community Manager to cultivate and grow their online community in Paarl , focusing on their e-commerce and social media presence. This role is crucial for building brand loyalty, fostering positive customer interactions, and driving engagement across all social platforms. You will be the voice of the brand online, responsible for moderating discussions, responding to inquiries, and creating a welcoming environment that encourages participation and advocacy. This is an excellent opportunity for a people-oriented individual with a flair for communication to make a significant impact on brand perception and customer relationships.

Key Responsibilities

• Develop and implement strategies to build and manage an active and engaged online community across various social media platforms.
• Monitor social media channels, respond to comments, messages, and inquiries in a timely and professional manner, representing the brand voice accurately.
• Proactively engage with followers, initiate conversations, and foster a sense of community and belonging around the brand.
• Identify and customer service issues to the relevant departments, ensuring prompt resolution and customer satisfaction.
• Track community growth, engagement metrics, and sentiment, providing regular reports and insights to the marketing team.
• Collaborate with the content team to develop relevant and engaging posts that resonate with the community and support e-commerce objectives.

Requirements

• Proven experience as a Social Media Community Manager , Social Media Specialist, or similar role.
• Excellent written and verbal communication skills, with a strong ability to adapt tone and style to different platforms and audiences.
• Demonstrated experience in customer service and conflict resolution within a social media context.
• Proficiency in using social media management and monitoring tools.
• A deep understanding of social media platforms, trends, and best practices for community building.
• Passion for customer engagement and building authentic relationships online, ideally with exposure to e-commerce .

Benefits

• Competitive salary and performance-based incentives.
• Opportunities to develop community management strategies for a growing brand.
• A collaborative and supportive work environment that values customer interaction.
• Direct impact on brand perception and customer loyalty within the e-commerce and social media space.
• Comprehensive health and wellness benefits.