Social Media Community Manager

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work options

Flexible scheduling

Health & retirement benefits

Professional development resources

Job summary

Placements24 is seeking a Social Media Community Manager in Bloemfontein to grow and manage online communities. You will voice the brand, foster engagement, and nurture relationships with followers across platforms.

You will craft content, monitor conversations, and collaborate with marketing to drive brand loyalty and community health, with some remote work options and flexible scheduling.

Qualifications

• Proven experience as a Community Manager, Social Media Manager, or similar role.
• Excellent written and verbal communication skills.
• Deep understanding of major social media platforms and engagement best practices.
• Experience with social media management and monitoring tools.
• Ability to handle customer inquiries with empathy.
• Strong organizational skills and the ability to manage multiple conversations.

Responsibilities

• Monitor and manage all social media channels, responding to comments, messages, and reviews in a timely and brand-appropriate manner.
• Develop and implement strategies to increase community engagement, participation, and growth across platforms.
• Create and schedule engaging content that resonates with the target audience and encourages interaction.
• Identify and engage with influencers and brand advocates within the online community.
• Track community sentiment, identify trends, and provide feedback to the marketing team for strategic adjustments.
• Organize and execute online events, contests, and Q&A sessions to foster community interaction.

Skills

Community Management

Content Creation

Social platforms knowledge

SMM tools

Customer empathy

Multi-conversation handling

Job description

About the Role

Our client is seeking an enthusiastic and engaging Social Media Community Manager to cultivate and grow their online communities in Bloemfontein . You will be the voice of the brand across social media platforms, fostering meaningful interactions, managing conversations, and building strong relationships with followers. This role requires a blend of excellent communication skills, a passion for social media, and a deep understanding of community engagement strategies. You will play a key role in enhancing brand loyalty and advocating for the brand online.

Key Responsibilities

• Monitor and manage all social media channels, responding to comments, messages, and reviews in a timely and brand-appropriate manner.
• Develop and implement strategies to increase community engagement, participation, and growth across platforms.
• Create and schedule engaging content that resonates with the target audience and encourages interaction.
• Identify and engage with influencers and brand advocates within the online community.
• Track community sentiment, identify trends, and provide feedback to the marketing team for strategic adjustments.
• Organize and execute online events, contests, and Q&A sessions to foster community interaction.

Requirements

• Proven experience as a Community Manager , Social Media Manager, or similar role.
• Excellent written and verbal communication skills, with a talent for creating engaging content.
• Deep understanding of major social media platforms and community engagement best practices.
• Experience with social media management and monitoring tools.
• Ability to handle customer inquiries and resolve issues professionally and empathetically.
• Strong organizational skills and the ability to manage multiple conversations simultaneously.

Benefits

• Competitive salary and potential for bonuses.
• Comprehensive health and retirement benefits.
• Opportunities for remote work and flexible scheduling.
• A supportive and collaborative team environment in Bloemfontein .
• Access to professional development resources.