E-commerce Social Media Coordinator

Placements24; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

On-site work environment in a prime Xx

Medical aid

Provident fund contributions

Training and career advancement

Employee discounts on company products

Team-building activities

Job summary

Placements24 in Cape Town is seeking an enthusiastic E-commerce Social Media Coordinator to manage day-to-day social media activities, content scheduling, community engagement, and reporting on performance metrics to drive traffic and sales for our online store. You will join a dynamic marketing team and play a key role in enhancing our brand's online presence within the South African e-commerce market.

A relevant degree and 1–2 years' experience are preferred, with familiarity across Instagram,

Qualifications

• Bachelor's degree or diploma in Marketing, Communications, or related field required.
• 1-2 years of experience in social media management or similar role, preferably in e-commerce.
• Familiarity with major platforms: Instagram, Facebook, TikTok, Pinterest.
• Basic understanding of social media analytics and reporting.
• Strong written and communication skills, passion for digital storytelling.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Schedule and publish daily content across social channels using management platforms.
• Monitor channels for inquiries, respond promptly and professionally.
• Assist in creating social graphics and copy aligned with brand guidelines.
• Track performance with analytics tools and compile weekly/monthly reports.
• Engage with followers to build community and enhance brand loyalty.
• Support Social Media Manager in campaigns and content opportunities.

Skills

Social media management

Content creation

Community engagement

Analytics & reporting

Team collaboration

Digital storytelling

Education

Degree or diploma in Marketing/Communications

Tools

Social media management platforms

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented E-commerce Social Media Coordinator to join their vibrant marketing team in Cape Town . This role is crucial for managing day-to-day social media activities, ensuring seamless execution of campaigns that drive traffic and sales for our online store. You will be responsible for content scheduling, community engagement, and reporting on performance metrics, playing a key role in enhancing our brand's online presence and fostering customer relationships within the dynamic South African e-commerce market.

Key Responsibilities

• Schedule and publish daily content across all relevant social media channels using management platforms.
• Monitor social media channels for customer inquiries, comments, and reviews, responding promptly and professionally.
• Assist in the creation of social media graphics and copy, ensuring alignment with brand guidelines.
• Track social media performance using analytics tools and compile weekly/monthly reports on key metrics.
• Engage with followers, build community, and foster positive interactions to enhance brand loyalty.
• Support the Social Media Manager in executing campaigns and identifying new content opportunities.

Requirements

• A relevant degree or diploma in Marketing, Communications, or a related field.
• 1-2 years of experience in social media management or a similar role, preferably within e-commerce.
• Familiarity with major social media platforms (Instagram, Facebook, TikTok, Pinterest).
• Basic understanding of social media analytics and reporting.
• Strong written and communication skills with a passion for digital storytelling.
• Ability to work effectively as part of a team in a fast-paced office environment.

Benefits

• Competitive annual salary.
• On-site work environment in a prime Cape Town location.
• Medical aid and provident fund contributions.
• Opportunities for training and career advancement within the marketing department.
• Employee discounts on company products.
• Regular team-building activities and a positive office culture.