E-commerce Community Manager

Placements24; Centurion; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Professional development

Job summary

Placements24 is seeking an enthusiastic E-commerce Community Manager to join our team in Paarl. You will nurture online communities across social platforms, respond to customer inquiries, and build a loyal brand following in the Paarl region.

You will monitor engagement, create growth strategies, host online events, and collaborate with customer service and marketing to address trends and issues, ensuring a positive, on-brand experience for customers.

Qualifications

• Experience in Community Management, social media engagement, or customer service in e-commerce is preferred.
• Excellent written and verbal communication with a friendly tone.
• Proficiency with social media platforms and community management tools.

Responsibilities

• Actively monitor and engage with our online community across platforms like Facebook Groups, Instagram, and forums.
• Respond to inquiries, comments, and feedback in a timely, professional, and brand-aligned manner.
• Develop strategies to grow engagement, foster community growth, and encourage user-generated content.
• Identify customer issues or trends and escalate to relevant teams (customer service, marketing).
• Organize and host online events, Q&A sessions, and contests to drive interaction and loyalty.

Skills

Community Management

Social media engagement

Customer service

Tools

Social media management tools

Job description

About the Role

Our client is seeking an engaging and personable E-commerce Community Manager to join their team in Paarl . This role is dedicated to fostering and growing our online community across various social media platforms and forums. You will be the primary point of contact for our customers online, building relationships, addressing inquiries, and cultivating a loyal brand following. The ideal candidate is an excellent communicator, empathetic, and passionate about creating positive interactions that enhance customer satisfaction and brand reputation within the Paarl region.

Key Responsibilities

• Actively monitor and engage with our online community across platforms like Facebook Groups , Instagram comments , and relevant forums.
• Respond to customer inquiries, comments, and feedback in a timely, professional, and brand-aligned manner.
• Develop and implement strategies to foster community growth, engagement, and user-generated content.
• Identify and escalating customer issues or trends to relevant departments (e.g., customer service, marketing).
• Organize and host online community events, Q&A sessions, and contests to drive interaction and loyalty.

Requirements

• Previous experience in Community Management , social media engagement, or customer service, preferably in an e-commerce setting.
• Exceptional written and verbal communication skills, with a friendly and approachable tone.
• Proficiency in social media platforms and community management tools.
• Strong understanding of customer service principles and online etiquette.
• Ability to empathize with customers and manage challenging conversations constructively.

Benefits

• Competitive salary with potential for performance incentives.
• Opportunity to build and nurture a vibrant online community.
• Work environment located in the scenic town of Paarl .
• Access to ongoing training and professional development.
• Be part of a growing company focused on customer engagement.