Online Community Manager

Placements24; Sandton; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Full remote work flexibility

Professional development

Creative and collaborative environment

Job summary

Placements24 is seeking an Online Community Manager to build and nurture digital communities. This fully remote role focuses on engaging audiences, moderating discussions, and gathering feedback to inform product and marketing efforts.

You will work from anywhere in South Africa, connecting customers with the brand and driving online conversations. The ideal candidate has proven experience in community management, excellent communication, and a knack for creating engaging content.

Qualifications

• Proven experience in community management, social media management, or online moderation.
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to create engaging content and foster online discussions.
• Familiarity with online community platforms and social media tools.
• Ability to work independently and manage multiple community channels effectively.

Responsibilities

• Develop and execute strategies to build, engage, and grow online communities.
• Moderate online forums, social media groups, and other community platforms.
• Create and curate relevant content to spark discussions and foster interaction.
• Respond to community inquiries, feedback, and issues in a timely and constructive manner.
• Monitor community sentiment and report on key engagement metrics.
• Collaborate with marketing and product teams to align community initiatives with business goals.

Skills

Community management

Social media management

Content creation

Excellent communication

Conflict resolution

Tools

Social media tools

Content scheduling tools

Job description

About the Role

Our client is seeking an enthusiastic and engaging Online Community Manager to foster and grow their digital communities. Working remotely, you will be the primary point of contact for our online audience, responsible for creating a vibrant and interactive space where customers can connect with the brand and each other. You will develop and implement community engagement strategies, moderate discussions, and gather feedback to inform product development and marketing efforts. This role is perfect for a skilled communicator who thrives on building relationships and nurturing online presence from any location within South Africa .

Key Responsibilities

• Develop and execute strategies to build, engage, and grow online communities.
• Moderate online forums, social media groups, and other community platforms.
• Create and curate relevant content to spark discussions and foster interaction.
• Respond to community inquiries, feedback, and issues in a timely and constructive manner.
• Monitor community sentiment and report on key engagement metrics.
• Collaborate with marketing and product teams to align community initiatives with business goals.

Requirements

• Proven experience in community management, social media management, or online moderation.
• Excellent communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to create engaging content and foster online discussions.
• Familiarity with online community platforms and social media tools.
• Ability to work independently and manage multiple community channels effectively.
• A passion for building relationships and understanding customer needs.

Benefits

• Competitive salary and benefits package.
• Full remote work flexibility.
• Opportunity to shape brand perception and customer loyalty.
• Access to professional development and training resources.
• A dynamic and creative work environment with a focus on digital engagement.