Social Media & Community Engagement Officer

Placements24; Soweto; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Placements24 in Soweto is seeking a vibrant Social Media & Community Engagement Officer to grow and nurture our online community. You will craft engaging content, respond to feedback, and build relationships with customers across platforms to strengthen brand loyalty.

You will work closely with the marketing team to align campaigns, track engagement metrics, and identify brand advocates. A people-oriented mindset and solid copywriting skills are essential to shaping a positive digital presence

Qualifications

• Proven experience in social media management and community engagement roles.
• Excellent written and verbal communication skills, with a talent for creative and engaging copywriting.
• Demonstrated ability to build and nurture online communities.
• Familiarity with social media analytics tools and reporting.
• Strong understanding of different social media platforms and their best practices.

Responsabilités

• Develop and implement strategies to grow and engage the company's online community across various social media platforms.
• Create and schedule compelling social media content, including posts, stories, and interactive elements.
• Monitor social media channels, respond to comments and messages promptly, and foster positive conversations.
• Identify and engage with influencers and brand advocates within the community.
• Track community engagement metrics and provide regular reports on sentiment and growth.
• Collaborate with the marketing team to align community engagement efforts with broader marketing campaigns and brand messaging.

Connaissances

Social media management

Community engagement

Copywriting

Analytics tools

Outils

Social media analytics tools

Description du poste

About the Role

Our client is seeking a vibrant and engaging Social Media & Community Engagement Officer to foster and grow their online community in Soweto. This role is dedicated to building meaningful relationships with customers and followers across social media platforms, enhancing brand loyalty and driving positive interaction. You will be responsible for creating engaging content, responding to community feedback, and implementing strategies to increase engagement and brand advocacy. This is a fantastic opportunity for a people-oriented individual with a passion for social media to make a significant impact on brand perception and customer connection within a growing organization.

Key Responsibilities

• Develop and implement strategies to grow and engage the company's online community across various social media platforms.
• Create and schedule compelling social media content, including posts, stories, and interactive elements.
• Monitor social media channels, respond to comments and messages promptly, and foster positive conversations.
• Identify and engage with influencers and brand advocates within the community.
• Track community engagement metrics and provide regular reports on sentiment and growth.
• Collaborate with the marketing team to align community engagement efforts with broader marketing campaigns and brand messaging.

Requirements

• Proven experience in social media management and community engagement roles.
• Excellent written and verbal communication skills, with a talent for creative and engaging copywriting.
• Demonstrated ability to build and nurture online communities.
• Familiarity with social media analytics tools and reporting.
• Strong understanding of different social media platforms and their best practices.
• Passionate about customer interaction and building relationships online.

Benefits

• Competitive salary reflecting your expertise in community building.
• Full-time position with a commitment to employee development.
• Opportunities to shape and lead community engagement initiatives.
• Work within a positive and collaborative team dedicated to customer connection.
• Gain valuable experience in digital brand building and advocacy marketing.