Social Media Engagement Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Brand voice ambassador

Training & development

Supportive team culture

Job summary

Placements24 is seeking a proactive Social Media Engagement Specialist to join our expanding team in a fully remote role based in South Africa. You will manage online communities, respond to mentions and DMs, and help shape brand conversations across all channels.

The ideal candidate communicates clearly, shows empathy, and can juggle multiple conversations while maintaining a positive brand voice. You will analyze engagement metrics and collaborate with marketing to grow a loyal, engaged

Qualifications

• Proven experience in social media management, community management, or customer service, preferably in a remote setting.
• Exceptional written and verbal communication skills, with a friendly and professional tone.
• Deep understanding of social media platforms and online community dynamics.
• Ability to handle customer inquiries and resolve issues with empathy and efficiency.
• Strong organizational skills and the ability to manage multiple conversations simultaneously.
• A proactive and self-motivated individual comfortable working independently.

Responsibilities

• Actively monitor social media channels for mentions, comments, and direct messages, responding promptly and appropriately.
• Engage with followers, answer questions, and foster positive community interactions to build brand loyalty.
• Identify and escalate customer issues or feedback to relevant departments for resolution.
• Proactively participate in relevant online conversations and communities to increase brand visibility.
• Contribute to social media content strategy by identifying trending topics and audience interests.
• Track engagement metrics and provide insights into community sentiment and user feedback.

Skills

Social media management

Community management

Customer service

Written communication

Remote work

Job description

About the Role

Our client is looking for a proactive and communicative Social Media Engagement Specialist to join their expanding team. This is a fully remote position, enabling you to connect with our audience from anywhere in South Africa. Your primary focus will be on fostering meaningful interactions, managing online communities, and ensuring a positive brand experience across all social media channels. The ideal candidate is an excellent communicator, empathetic, and adept at handling online conversations with professionalism and flair, contributing directly to building a loyal and engaged customer base.

Key Responsibilities

• Actively monitor social media channels for mentions, comments, and direct messages, responding promptly and appropriately.
• Engage with followers, answer questions, and foster positive community interactions to build brand loyalty.
• Identify and escalation customer issues or feedback to relevant departments for resolution.
• Proactively participate in relevant online conversations and communities to increase brand visibility.
• Contribute to social media content strategy by identifying trending topics and audience interests.
• Track engagement metrics and provide insights into community sentiment and user feedback.

Requirements

• Proven experience in social media management, community management, or customer service, preferably in a remote setting.
• Exceptional written and verbal communication skills, with a friendly and professional tone.
• Deep understanding of social media platforms and online community dynamics.
• Ability to handle customer inquiries and resolve issues with empathy and efficiency.
• Strong organizational skills and the ability to manage multiple conversations simultaneously.
• A proactive and self-motivated individual comfortable working independently.

Benefits

• Competitive annual salary and potential for performance-based rewards.
• Enjoy the flexibility of a fully remote work environment.
• Opportunity to be the voice of the brand and build strong online relationships.
• Access to training and resources to enhance your social media expertise.
• A supportive and collaborative virtual team culture.