Showroom Sales Leader & Experience Champion

homechoice; Noord-Kaap; On-site; ZAR 420,000 - 660,000; Full time

Job summary

homechoice is a leading South African homeware retailer. The Showroom Manager oversees the day-to-day running of a homechoice showroom, driving sales against targets, ensuring exceptional customer experience and strong stock and financial controls.

You will lead a diverse showroom team, schedule staff, coach performance, and implement promotions and campaigns to maximise sales. The role requires 5+ years in retail and proven leadership.

Qualifications

• 5+ years in a retail, sales-driven environment.
• 5+ years leading and managing teams.
• Proven ability to manage performance, expenses, shrinkage, and customer service.
• Matric (Grade 12) or equivalent.
• A tertiary qualification in Retail, Sales, or Marketing.
• Strong computer literacy and MS Office.
• Strong communication, leadership, and interpersonal skills.
• Ability to work shifts, weekends, and public holidays.
• Clear credit and criminal record.

Responsibilities

• Drive showroom sales performance against targets, budgets, growth objectives, and comparable store performance.
• Lead daily performance discussions and morning huddles, setting clear sales priorities and daily targets.
• Monitor hourly, daily, weekly, and monthly individual and team performance.
• Coach the team to improve conversion, upselling, cross-selling, average basket value, and acquisition.
• Ensure calling lists are actioned daily to manage cancellations and returns in line with business thresholds.
• Monitor new account performance, pass rates, processed accounts, and average spend, implementing corrective action where required.
• Ensure full execution of monthly promotions, online deals, activations, and campaigns to maximize sales opportunities.
• Attend merchandising and promotional briefings and ensure correct in-store implementation, sign-off, and feedback submission.

Skills

Retail sales

People leadership

Communication skills

MS Office

Education

Matric (Grade 12)

Tertiary qualification in Retail, Sales, or Marketing

Tools

MS Office

Retail systems

Job description

homechoice is a leading South African homeware retailer. The Showroom Manager oversees the day-to-day running of a homechoice showroom, driving sales against targets, ensuring exceptional customer experience and strong stock and financial controls.

You will lead a diverse showroom team, schedule staff, coach performance, and implement promotions and campaigns to maximise sales. The role requires 5+ years in retail and proven leadership.