Showroom Operations Supervisor

homechoice; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

homechoice, a leading South African homeware retailer, seeks a Store Supervisor to support the Showroom Manager in delivering sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, and frontline supervision to ensure standards are consistently applied.

You will help drive sales, manage stock movements, oversee cash handling, and ensure accurate reporting and internal controls in a fast-paced showroom environment.

Qualifications

• Minimum 5 years in a retail environment.
• Minimum 3 years in retail administration or operations.
• Strong understanding of stock, cash handling, and internal controls.
• Strong computer literacy and ability to work on retail and reporting systems.

Responsibilities

• Support the Showroom Manager in driving sales performance and showroom productivity.
• Ensure daily sales activities are executed in line with targets and promotional priorities.
• Monitor floor activity to ensure staff visibility, engagement, and adherence to selling standards.
• Coordinate and manage administrative procedures and operational processes in line with policies, SOPs, and legal requirements.
• Ensure showroom processes (inventory, receiving, frontline operations, and administration) are followed consistently.
• Conduct routine checks to identify risks, non-compliance, or process gaps and escalate as needed.
• Support the implementation and tracking of corrective action plans.
• Oversee daily receiving, scanning, storage, and movement of stock in line with procedures.
• Conduct and support cycle counts, stock counts, and stocktakes as required.
• Monitor and report stock variances, damages, and risks timeously.
• Ensure stockrooms are organised, clearly labelled, and maintained to company standards.
• Ensure cash handling procedures are executed accurately, including counting, reconciliation, and safe management.
• Assist with monitoring cash flow between POS, safes, and banking processes.
• Investigate and report cash discrepancies, counterfeit risks, and variances to the Showroom Manager.
• Support actions to reduce cash exposure and mitigate security risks.
• Supervise daily activities of showroom staff, ensuring adherence to policies and procedures.
• Support onboarding and induction by ensuring documentation, training attendance, and sign-offs are completed.
• Reinforce training on internal controls, operational standards, and risk awareness.
• Provide guidance and on-the-job coaching to improve efficiency and compliance.
• Compile and submit accurate operational, stock, and compliance reports as required.
• Maintain accurate records and documentation to support audits and governance reviews.
• Escalate operational issues, risks, or trends timeously to the Showroom Manager.
• Ensure compliance with health and safety regulations and company standards.
• Conduct routine checks to identify hazards or risks and elevate appropriately.
• Promote a safe, compliant, and disciplined working environment.

Skills

Retail operations

Stock control

Cash handling

Leadership

Compliance

Education

Grade 12 / Matric

Tools

POS systems

Excel

Job description

homechoice, a leading South African homeware retailer, seeks a Store Supervisor to support the Showroom Manager in delivering sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, and frontline supervision to ensure standards are consistently applied.

You will help drive sales, manage stock movements, oversee cash handling, and ensure accurate reporting and internal controls in a fast-paced showroom environment.