Showroom Sales & Customer Experience Specialist

homechoice; Gauteng; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Homechoice is a leading South African homeware retailer seeking a dedicated Sales Associate to deliver an exceptional showroom experience. You will convert visits into sales through product demonstrations, needs analysis, and accurate order processing while working closely with the Store Supervisor and Showroom Manager.

In this frontline role you will engage customers, communicate features and promotions, handle payments and documentation, and maintain showroom standards.

Qualifications

• Grade 12 / Matric (minimum requirement).
• Minimum 1 year's retail sales experience.
• Customer-facing sales experience within a target-driven environment.
• Availability to work shifts, weekends, and public holidays.
• Homewares retail experience (advantageous).
• Clear credit and criminal record.

Responsibilities

• Actively engage customers on the showroom floor to understand their needs and convert interactions into sales.
• Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotions.
• Achieve individual sales targets, conversion rates, and productivity expectations.
• Capture customer orders, documentation, payments, refunds, and credits accurately.
• Maintain accurate records and showroom standards, including stock handling and merchandising.
• Resolve basic queries and escalate complex issues to the Store Supervisor or Showroom Manager.

Skills

Customer service

Communication

Team player

Education

Grade 12 / Matric

Job description

Homechoice is a leading South African homeware retailer seeking a dedicated Sales Associate to deliver an exceptional showroom experience. You will convert visits into sales through product demonstrations, needs analysis, and accurate order processing while working closely with the Store Supervisor and Showroom Manager.

In this frontline role you will engage customers, communicate features and promotions, handle payments and documentation, and maintain showroom standards.