Shift Supervisor

Placements24; Polokwane; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Career advancement

Employee discounts

Training and development

Job summary

Placements24 in Polokwane seeks a responsible Shift Supervisor to oversee daily operations on shift. You will lead a team of retail associates, ensure outstanding customer service, and maintain store standards during busy periods in the Polokwane area.

The role requires strong leadership, excellent communication, and hands-on oversight of opening/closing, cash handling, stock replenishment, and visual merchandising.

Qualifications

• Experience in a supervisory or leadership role within retail.
• Strong understanding of retail operations and customer service best practices.
• Excellent communication and interpersonal skills.
• Ability to motivate and lead a team effectively.
• Proficiency in POS systems and basic inventory management.

Responsibilities

• Supervise and direct the work of retail associates during assigned shifts.
• Ensure that all customer service standards are met and exceeded.
• Manage the opening and closing of the store, including cash handling and security procedures.
• Monitor sales performance and motivate the team to achieve targets.
• Assist with inventory management, stock replenishment, and visual merchandising.
• Address customer concerns and operational issues promptly and effectively.

Skills

Leadership

Customer service

Communication

POS systems

Inventory management

Team motivation

Job description

About the Role

Our client is seeking a responsible and organized Shift Supervisor to oversee daily operations during their assigned shifts at their retail location in Polokwane. You will lead a team of retail associates, ensure excellent customer service, and maintain operational efficiency. This role requires strong leadership skills and the ability to manage various tasks effectively during busy periods. You will play a key role in upholding the store's standards and ensuring a positive experience for both customers and staff in the Polokwane area.

Key Responsibilities

• Supervise and direct the work of retail associates during assigned shifts.
• Ensure that all customer service standards are met and exceeded.
• Manage the opening and closing of the store, including cash handling and security procedures.
• Monitor sales performance and motivate the team to achieve targets.
• Assist with inventory management, stock replenishment, and visual merchandising.
• Address customer concerns and operational issues promptly and effectively.

Requirements

• Previous experience in a supervisory or leadership role within retail.
• Strong understanding of retail operations and customer service best practices.
• Excellent communication and interpersonal skills.
• Ability to motivate and lead a team effectively.
• Proficiency in POS systems and basic inventory management.
• Flexibility to work various shifts, including evenings and weekends, in Polokwane.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunities for career advancement.
• Employee discounts on products.
• Training and development programs.
• A dynamic and challenging work environment in Polokwane.