Retail Store Supervisor

Placements24; Soweto; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee discounts

Career advancement

Supportive team environment

Job summary

Placements24 is seeking a Retail Store Supervisor to support a busy Soweto store with daily operations, customer service excellence, and supervision of retail associates.

The role emphasizes teamwork, effective communication, and inventory upkeep within a vibrant community setting. Flexibility for weekends/evenings is required.

Qualifications

• Previous experience in a retail supervisory or keyholder role is required.
• Good understanding of retail operations, customer service standards, and sales processes.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Familiarity with Point of Sale (POS) systems and basic computer applications.
• Willingness to work a flexible schedule, including weekends and evenings, as required by the store's operating hours.

Responsibilities

• Oversee daily store operations, ensuring all tasks are completed accurately and efficiently.
• Assist in supervising and guiding retail associates, providing support and training as needed.
• Ensure customers receive prompt, courteous, and knowledgeable service.
• Handle customer inquiries, feedback, and complaints in a professional manner.
• Support inventory management activities, including receiving, stocking, and maintaining stock accuracy.
• Ensure store cleanliness, organization, and adherence to safety and security procedures.

Skills

Retail supervision

Communication

Customer service

Teamwork

POS systems

Flexibility

Tools

POS software

Job description

About the Role

Our client is seeking an energetic and dependable Retail Store Supervisor to support the management team at their busy store in Soweto . This role is essential for ensuring smooth day-to-day operations, providing excellent customer service, and assisting in the supervision of retail associates. You will be a key point of contact for customers and staff, contributing to a positive store atmosphere and operational efficiency. The ideal candidate is a team player with a strong work ethic and a passion for customer satisfaction.

Key Responsibilities

• Oversee daily store operations, ensuring all tasks are completed accurately and efficiently.


• Assist in supervising and guiding retail associates, providing support and training as needed.


• Ensure customers receive prompt, courteous, and knowledgeable service.


• Handle customer inquiries, feedback, and complaints in a professional manner.


• Support inventory management activities, including receiving, stocking, and maintaining stock accuracy.


• Ensure store cleanliness, organization, and adherence to safety and security procedures.

Requirements

• Previous experience in a retail supervisory or keyholder role is required.


• Good understanding of retail operations, customer service standards, and sales processes.


• Excellent communication and interpersonal skills.


• Ability to work effectively both independently and as part of a team.


• Familiarity with Point of Sale (POS) systems and basic computer applications.


• Willingness to work a flexible schedule, including weekends and evenings, as required by the store's operating hours.

Benefits

• Competitive hourly wage and potential for performance-based bonuses.


• Employee discounts on store merchandise.


• Opportunities for career advancement within the retail sector.


• A supportive team environment in the vibrant community of Soweto .


• Be part of a well-established retail brand focused on customer experience.