Shift Lead: Store Opening, Sales & Team Coach

Ghirardelli Chocolate Company; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt in Cape Town is seeking a Key Holder to manage the store when management is not on duty. You will supervise staff, drive sales, maintain merchandising standards, and handle opening/closing procedures and banking.

The role requires strong customer service, excellent communication, and a professional appearance; you will ensure food hygiene standards and uphold Lindt Credo daily.

Qualifications

• Excellent customer service and selling skills.
• Strong communication abilities and professional presentation.
• Good time management and multi-tasking capabilities.
• Ability to lead peers and supervise staff in absence of management.

Responsibilities

• Lead by example and demonstrate customer service and selling skills.
• Supervise employees and ensure tasks are completed in the absence of Store Management.
• Drive sales on the shop floor and address customer concerns.
• Maintain merchandising and stock replenishment per standards.
• Open and close the store following procedures and manage banking.

Skills

Customer service

Communication

Time management

Multi-tasking

Team leadership

Professional appearance

Education

Grade 12

Job description

Lindt in Cape Town is seeking a Key Holder to manage the store when management is not on duty. You will supervise staff, drive sales, maintain merchandising standards, and handle opening/closing procedures and banking.

The role requires strong customer service, excellent communication, and a professional appearance; you will ensure food hygiene standards and uphold Lindt Credo daily.