Third Key Holder (Canal Walk Boutique)

Ghirardelli Chocolate Company; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lindt in Cape Town is seeking a Key Holder to manage the store when management is not on duty. You will supervise staff, drive sales, maintain merchandising standards, and handle opening/closing procedures and banking.

The role requires strong customer service, excellent communication, and a professional appearance; you will ensure food hygiene standards and uphold Lindt Credo daily.

Qualifications

• Excellent customer service and selling skills.
• Strong communication abilities and professional presentation.
• Good time management and multi-tasking capabilities.
• Ability to lead peers and supervise staff in absence of management.

Responsibilities

• Lead by example and demonstrate customer service and selling skills.
• Supervise employees and ensure tasks are completed in the absence of Store Management.
• Drive sales on the shop floor and address customer concerns.
• Maintain merchandising and stock replenishment per standards.
• Open and close the store following procedures and manage banking.

Skills

Customer service

Communication

Time management

Multi-tasking

Team leadership

Professional appearance

Education

Grade 12

Job description

Position Purpose

The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.

Key Responsibilities

• Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with team
• Supervise employees to complete tasks and achieve goals in the absence of Store Management
• Manage shop floor and drive sales by: addressing customer concerns, motivating and training employees
• Ensure that merchandising as per LINDT standard, daily stock replenishment takes place, marketing communication in order, store cleanliness as per LINDT standard, all operational tasks completed
• Open and close the store following proper procedures documented in the opening and closing checklist
• Ensure doors are opened/closed properly
• Complete the necessary banking according to proper procedure
• Execute lead cashier responsibilities such as returns, exchange, expenses
• Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
• Stays current and up-to-date on all store systems

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment

• Record sampling and wasted products actively quality controlling products
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in stock counts
• Unpacking, moving and restocking products

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house

Knowledge, Skills & Experience

• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing
• Grade 12
• Customer service background
• Polite and patient