Service Manager

Sydsen Recruit; Mbombela; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Sydsen Recruit is seeking a Service Manager for a premier dealership. You will lead a team of skilled technicians and service advisors to deliver outstanding automotive services and maintain high customer satisfaction.

The ideal candidate has at least 2 years of experience in a Service Manager role, premium brand exposure, and strong leadership, communication and planning skills to drive service performance and profitability.

Qualifications

• Minimum 2 years experience as a Service Manager.
• Premium Brand experience required.
• Proven ability to lead and motivate a diverse team.
• Solid understanding of automotive systems and repair processes.
• Commitment to delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Strong planning and organizational abilities.

Responsibilities

• Lead technicians and service advisors to provide automotive services.
• Cultivate a positive and collaborative work environment.
• Ensure high-quality vehicle maintenance and repair services, surpassing customer expectations.
• Pursue continuous improvement in service efficiency and effectiveness.
• Establish and nurture strong relationships with customers.
• Address concerns promptly to ensure a positive service experience.
• Stay informed about industry trends and technological advancements.
• Implement innovative solutions to elevate service operations.
• Monitor KPIs related to service department efficiency, customer satisfaction and profitability.
• Efficiently manage resources, including personnel, equipment and inventory.
• Collaborate with the sales team to identify opportunities for service-related revenue growth and implement strategies to enhance service department profitability.

Skills

Leadership

Team management

Customer service

Communication

Planning

Problem solving

Automotive knowledge

Job description

Service Manager

Our client is in search of a highly skilled and motivated individual to assume the role of Service Manager at their dealership.

Primary Responsibilities:

1. Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
2. Cultivate a positive and collaborative work environment.
3. Ensure the delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations.
4. Pursue continuous improvement in service efficiency and effectiveness.
5. Establish and nurture strong relationships with customers.
6. Promptly address concerns, ensuring a positive and memorable service experience.
7. Stay informed about industry trends and technological advancements.
8. Implement innovative solutions to elevate service operations.
9. Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction and profitability.
10. Efficiently manage resources, including personnel, equipment and inventory, to optimize service operations.
11. Collaborate with the sales team to identify opportunities for service-related revenue growth and implement strategies to enhance service department profitability.

Qualifications:

1. A minimum of 2 years' experience as a Service Manager.
2. Must have Premium Brand experience.
3. Demonstrated ability to lead and motivate a diverse team.
4. Solid understanding of automotive systems and repair processes.
5. Dedication to delivering exceptional customer service.
6. Excellent verbal and written communication skills.
7. Proficiency in analysing and resolving complex issues efficiently.
8. Effective planning and organizational abilities.

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Apply ONLINE now at: www.sydsenrecruit.com
SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)