Automotive Service Manager

Placements24; Noord-Kaap; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary + incentives

Health & retirement benefits

Professional development & training

Company vehicle or car allowance

Growth-focused dealership culture

Job summary

Placements24 is seeking a results-driven Automotive Service Manager to lead the busy service department in Kimberley, SA. You will oversee daily operations, manage technicians and service advisors, and ensure top-notch customer service and workshop efficiency.

The ideal candidate has proven leadership, deep knowledge of automotive repair, and a commitment to profitability and quality. This role offers a competitive salary, benefits, and opportunities for training within a reputable dealership

Qualifications

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong knowledge of automotive repair techniques, diagnostics, and parts.
• Excellent leadership, communication, and customer service skills.
• Proficiency in dealership management systems (DMS) and service scheduling software.
• Ability to manage budgets, control costs, and drive profitability.
• Valid driver's license and a strong commitment to operational excellence.

Responsibilities

• Manage the daily operations of the service department, including scheduling, workflow, and resource allocation.
• Lead, train, and motivate the service team (technicians and advisors) to achieve performance goals.
• Ensure the highest standards of customer service are met, handling inquiries and resolving complaints effectively.
• Oversee parts inventory management and liaise with the parts department for timely availability.
• Monitor workshop productivity, repair order completion times, and quality control.
• Manage warranty claims processing and ensure compliance with manufacturer guidelines.

Skills

Leadership

Customer service

DMS proficiency

Scheduling

Warranty management

Budgeting & cost control

Job description

About the Role

Our client is seeking a results-driven and customer-focused Automotive Service Manager to lead their busy service department in Kimberley . This critical role involves overseeing all service operations, managing a team of technicians and service advisors, and ensuring the delivery of exceptional customer service. You will be responsible for scheduling, workshop productivity, inventory control, managing warranty claims, and maintaining high standards of quality and efficiency. The ideal candidate possesses strong leadership skills, a deep understanding of automotive repair, and a commitment to building customer loyalty through outstanding service delivery, contributing to the dealership's operational excellence.

Key Responsibilities

• Manage the daily operations of the service department, including scheduling, workflow, and resource allocation.
• Lead, train, and motivate the service team (technicians and advisors) to achieve performance goals.
• Ensure the highest standards of customer service are met, handling inquiries and resolving complaints effectively.
• Oversee parts inventory management and liaise with the parts department for timely availability.
• Monitor workshop productivity, repair order completion times, and quality control.
• Manage warranty claims processing and ensure compliance with manufacturer guidelines.

Requirements

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong knowledge of automotive repair techniques, diagnostics, and parts.
• Excellent leadership, communication, and customer service skills.
• Proficiency in dealership management systems (DMS) and service scheduling software.
• Ability to effectively manage budgets, control costs, and drive profitability.
• A valid driver's license and a strong commitment to operational excellence.

Benefits

• Competitive annual salary with performance-based incentives.
• Comprehensive health and retirement benefits package.
• Opportunities for professional development and manufacturer-specific training.
• Company vehicle or car allowance.
• A leadership role within a reputable dealership group focused on growth and employee development.