Automotive Service Manager

Placements24; Pretoria; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Salary plus bonuses

Health insurance

Retirement plan

Professional development

Job summary

Placements24 in Pretoria is seeking an experienced Automotive Service Manager to lead a high‑performing service department.

You will oversee daily operations, mentor technicians and service advisors, drive profitability, and ensure top‑quality, compliant service delivery. This role offers a competitive salary with performance bonuses, health insurance, retirement benefits, and clear opportunities for professional development. Join a well‑established dealership and help shape service excellence.

Qualifications

• Proven leadership in automotive service management.
• Strong track record of improving operational efficiency.
• Excellent customer service and communication skills.
• Deep understanding of repair processes, diagnostics and warranty procedures.
• Familiarity with dealership management systems and related software.

Responsibilities

• Lead, motivate, and manage the service department team (technicians and service advisors).
• Oversee daily operations, ensuring smooth workflow and vehicle processing.
• Handle customer inquiries and resolve complaints to maintain satisfaction.
• Develop strategies to increase service sales and profitability.
• Control inventory of parts and manage workshop resources efficiently.
• Ensure compliance with company policies, safety regulations and manufacturer standards.

Skills

Leadership

Customer service

Communication

Diagnostics

DMS software

Tools

DMS software

Job description

About the Role

Our client, a prestigious automotive dealership in Pretoria , is seeking a motivated and results-oriented Automotive Service Manager to lead their highly efficient service department. This leadership role is responsible for overseeing daily operations, managing a team of technicians and service advisors, and ensuring exceptional customer service. You will drive profitability by optimizing workflow, managing resources effectively, and maintaining the highest standards of quality and efficiency. This is a prime opportunity to lead a skilled team within a reputable organization, contributing significantly to the success of the dealership in Pretoria .

Key Responsibilities

• Lead, motivate, and manage the service department team, including technicians and service advisors.
• Oversee the daily operations of the service department, ensuring smooth workflow and efficient vehicle processing.
• Manage customer relations, handle inquiries, and resolve complaints to ensure high levels of customer satisfaction.
• Develop and implement strategies to increase service sales and profitability.
• Control inventory of parts and manage workshop resources effectively.
• Ensure compliance with all company policies, safety regulations, and manufacturer standards.

Requirements

• Proven experience as an Automotive Service Manager or a strong leadership background in an automotive service environment.
• Demonstrated success in managing teams and driving operational efficiency.
• Excellent customer service, communication, and interpersonal skills.
• Strong understanding of automotive repair processes, diagnostics, and warranty procedures.
• Proficiency in using automotive dealership management systems (DMS) and relevant software.
• Leadership qualities with the ability to inspire and develop staff.

Benefits

• Highly competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance and retirement plan.
• Opportunities for professional development and advanced management training.
• Manage a team within a well-established dealership in Pretoria .
• A challenging and rewarding leadership role with significant autonomy.