Service Manager

Deka Minas (Pty) Ltd; South Africa; On-site; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Medical Aid Contribution

Performance Bonuses

Accommodation

Job summary

Deka Minas (Pty) Ltd in South Africa is looking for a seasoned Service Manager to oversee daily operations and ensure exceptional service delivery. With a decade of leadership experience, you will manage client relationships and facilitate training workshops.

If you're a proactive leader with a passion for customer service and operational excellence, this role offers benefits including medical aid contributions and performance bonuses. Elevate your career by applying now.

Qualifications

• 10+ years of experience in business management or operations.
• Proven ability to manage client relations and efficiently resolve conflicts.
• Strong background in customer service and workshop facilitation.

Responsibilities

• Oversee day-to-day operations for exceptional service delivery.
• Manage client relationships to foster loyalty and satisfaction.
• Facilitate workshops and training to enhance team skills.

Skills

Client relationship management

Conflict resolution

Customer service

Team management

Job description

Overview

Join a dynamic and well-established organization within the automotive and customer service industries, where a collaborative team environment and a commitment to excellence define our culture. We are seeking a seasoned Service Manager to lead our team with strategic vision and operational expertise. If you possess a decade or more of leadership experience and a passion for delivering outstanding service, this is your opportunity to make a significant impact.

Where You'll Make an Impact

• Oversee day-to-day operations to ensure exceptional service delivery

• Manage client relationships to foster loyalty and satisfaction

• Resolve conflicts efficiently while maintaining a positive work environment

• Facilitate workshops and training to enhance team skills

• Drive business management strategies to achieve organizational goals

• Coordinate and optimize workshop and service processes

Requirements

• 10+ years of experience in business management, operations, or related fields

• Proven ability to manage client relations and resolve conflicts

• Strong background in customer service and workshop facilitation

• Excellent leadership and team management skills

• Ability to operate effectively within automotive, management, or customer service industries

Nice to Have

• Additional skills in strategic planning and operational analysis

Benefits

• Medical Aid Contribution

• Performance Bonuses

• Accommodation

If you are a proactive leader with a strategic mindset and a passion for delivering top-tier service, we invite you to apply now and take the next step in your career.