Service Experience Coordinator

Motus GWM; Bloemfontein; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Motus VW Bloemfontein is seeking an Administrator: Service Advisor (Non-Technical) to join the service department. The role focuses on customer service, appointment scheduling, and accurate administrative support to technicians and parts staff.

The ideal candidate will have a high school diploma, strong communication skills, and proficiency with Microsoft Office. This on-site position requires multitasking and teamwork in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or administration preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in computer skills, including Microsoft Office programs.
• Attention to detail and accuracy in data entry.
• Ability to prioritize and manage multiple tasks simultaneously.

Responsibilities

• Greet customers and assist with scheduling service appointments.
• Communicate with customers to explain service recommendations and costs.
• Prepare work orders and ensure accurate billing and invoicing.
• Coordinate with technicians and parts department to ensure timely completion of service work.
• Answer phone calls and respond to customer inquiries in a professional and timely manner.
• Maintain customer records and update service history information.
• Assist with inventory management and ordering of parts and supplies.
• Provide support to service managers and other team members as needed.

Skills

Customer service

Communication skills

MS Office

Data entry

Multitasking

Teamwork

Education

High school diploma

Job description

Motus VW Bloemfontein is seeking an Administrator: Service Advisor (Non-Technical) to join the service department. The role focuses on customer service, appointment scheduling, and accurate administrative support to technicians and parts staff.

The ideal candidate will have a high school diploma, strong communication skills, and proficiency with Microsoft Office. This on-site position requires multitasking and teamwork in a fast-paced dealership environment.