Vehicle Service Experience Lead

Motus GWM; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Motus GWM in Johannesburg seeks a customer-focused support professional to assist customers through the vehicle service cycle. You will handle communication, feedback, and after-service follow-ups while ensuring accurate administration of invoices, refunds, and related documents.

The role requires 2–3 years of relevant experience, Matric, and a solid understanding of dealer standards, health and safety, and CSI principles. Proficiency in MS Office and general computer literacy is essential.

Qualifications

• Matric required for the role.
• Any relevant qualification would be advantageous.
• 2-3 years' experience in a similar environment.
• Compliance with Health and Safety Regulations.
• Sound understanding of Dealer Standards.
• Sound understanding of the concept and application of variable margin.
• Sound Finance/Accounts understanding.
• Sound understanding of CSI principles.
• Knowledge of HR procedures within regulatory frameworks.
• Proficient computer use: MS Office, Internet, email, printers/scanners.

Responsibilities

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and CPA and others.
• Provide feedback and after-service follow ups.
• Ensure accurate administration of invoices, refunds/payments and other relevant documentation.
• Maintain customer assets as per company policies.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalation of unresolved issues.
• Record and report on work activities for decision making.
• Update stakeholders and prepare documentation for loan/replacement vehicles in accordance with standards.
• Deliver customer services and products that meet CSI objectives.

Skills

Customer service

Administrative skills

MS Office

Communication

Computer literacy

Education

Matric

Any relevant qualification

Tools

MS Office

Internet

Email

Printer/Scanner

Job description

Motus GWM in Johannesburg seeks a customer-focused support professional to assist customers through the vehicle service cycle. You will handle communication, feedback, and after-service follow-ups while ensuring accurate administration of invoices, refunds, and related documents.

The role requires 2–3 years of relevant experience, Matric, and a solid understanding of dealer standards, health and safety, and CSI principles. Proficiency in MS Office and general computer literacy is essential.