Service Operations Administrator & Advisor

Motus corporation; Randburg; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Motus Toyota Strydom Park currently seeks an Administrator: Service Advisor (Non-Technical) reporting to the Service Manager. The role focuses on maintaining high service levels and delivering excellent customer service.

The successful candidate will coordinate workflow within the service department, update bookings, manage communication with staff and customers, and ensure vehicle and key security. Duties include assisting technicians with quotes, test drives, and reporting daily progress.

Qualifications

• Grade 12 is required.
• 3 years’ Service Advisor experience is essential.
• Toyota Service Advisor certificate is essential.
• Computer literacy is essential.
• Clear Criminal Record is required.
• Motor industry experience will be an advantage.
• Excellent verbal communication skills are essential.

Responsibilities

• Coordinate the workflow in the service department between service advisors, foreman and customers.
• Update service bookings for customers.
• Communicate with all Service Staff.
• Ensure security of vehicles and keys (keysafe).
• Ensure vehicles are parked outside and keys locked in keysafe each morning.
• Ensure job cards are signed off by Technicians.
• Assist Technicians with quotes in a timely manner.
• Support the Controller, Foreman, Service Manager and Service Receptionist.
• Follow up on parts ordered to workshop.
• Book in vehicles and arrange test drives with Foreman or Quality Controller.
• Ensure all vehicles are tested where required.
• Record and report comebacks.
• Monitor work in progress and cash outstanding daily for Service Manager.
• Order parts according to parts system.
• Keep area clean and safe; promote safety standards.
• Sell accessories and additional work.
• Prepare quotations for authorization.
• Follow up on unfinished sales.

Skills

Service advisory experience (3 years)

Verbal communication

Customer service

Computer literacy

Criminal record clean

Education

Grade 12

Toyota Service Advisor certificate

Job description

Motus Toyota Strydom Park currently seeks an Administrator: Service Advisor (Non-Technical) reporting to the Service Manager. The role focuses on maintaining high service levels and delivering excellent customer service.

The successful candidate will coordinate workflow within the service department, update bookings, manage communication with staff and customers, and ensure vehicle and key security. Duties include assisting technicians with quotes, test drives, and reporting daily progress.