Specialist: Service Advisor (Non-Technical) Motus Toyota Cape Gate

Motus corporation; Cape Town; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Motus Toyota Cape Gate in Cape Town is seeking an Administrator: Service Advisor (Non-Technical) reporting to the Service Manager to maintain high levels of service and customer satisfaction. The role coordinates workflow between service advisors, foreman and customers, updates service bookings, communicates with service staff and ensures vehicle security, test drives and accurate job card sign‑offs.

Essential qualifications include Grade 12 and a Toyota Service Advisor certificate; computer

Qualifications

• Minimum of Grade 12.
• At least 3 years’ Service Advisor experience.
• Toyota Service Advisor certificate is essential.
• Computer literacy is essential.
• Clear Criminal Record.
• Motor industry experience will be an advantage.
• Excellent verbal communication skill.

Responsibilities

• Coordinate workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings.
• Communicate with all Service Staff.
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe.
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe.
• Ensure job cards are signed off by Technicians.
• Assist and advise Technicians on quotes in a timeous manner.
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist.
• Follow up on parts ordered to workshop.
• Book in vehicles.
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership.
• Ensure that all vehicles are test driven.
• Record and report comebacks.
• Ensure work in progress and cash outstanding is done on a daily bases and submitted to the Service Manager.
• Ensure parts are ordered according to the parts ordering system.
• Ensure that your area is kept clean at all times.
• Ensure the promotion and adherence to safety standards.
• Sell accessories and additional work.
• Prepare quotations to be authorized.
• Follow-up on sales not made.

Skills

Verbal communication

Customer service

Coordination

Time management

Team collaboration

Education

Grade 12

Toyota Service Advisor certificate

Tools

Computer literacy

Job description

Motus Toyota Cape Gate currently holds a vacancy for an Administrator: Service Advisor (Non- Technical) reporting to the Service Manager.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
• Ensure job cards are signed off by Technicians
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure work in progress and cash outstanding is done on a daily bases and submitted to the Service Manager.
• Ensure parts are ordered according to the parts ordering system
• Ensure that your area is kept clean at all times
• Ensure the promotion and adherence to safety standards
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made

KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• A minimum of Grade 12.
• A minimum of 3 years’ Service Advisor experience is essential.
• A Toyota Service Advisor certificate is essential
• Computer literacy is essential
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill