Experienced Automotive Service Advisor

Motus GWM; Pinetown; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Motus GWM in KwaZulu-Natal seeks a Service Advisor to deliver advisory service orders for non-technical service activities in line with SOPs. You will coordinate service work with customers, act as liaison between customers and the dealership, and promote labour and parts sales.

You will maintain service appointment lists, obtain approvals, manage repair orders, and keep customers informed on costs and delivery times while striving for high customer satisfaction and warranty compliance.

Qualifications

• Matric certificate.
• 3–5 years' work experience as a service advisor in the motor industry with technical knowledge.
• Kia brand background would be an added advantage.

Responsibilities

• To deal with all customers and coordinate service work and time
• To act as liaison between service customers and dealership
• To promote the sales of labour and parts
• Maintain service appointment list
• Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
• Contact the customer for authorisation when a repair order exceeds the agreed estimate and provide the new total cost and delivery time
• Record repair order results and any approved or refused extra safety-related instructions
• Follow up during repairs to ensure completion on schedule
• Maintain customer files and follow up with non-responding customers; check customer satisfaction after major repairs
• Settle customer complaints promptly
• Explain to the customer work performed and parts replaced when presenting the invoice
• Inform the Service Manager about trends in customer appointments, and shop performance
• Inform the sales department of the customers intention or possible intention to trade or sell
• Perform test drive after completion of repairs if necessary
• Attend training that the distributor provides for Service Advisor
• Maintain neat and tidy appearance for greeting customer
• Develop communication skills to reinforce customer relationship
• Conform to warranty policies
• Keep on top of work in progress
• Cash outstanding

Skills

Occupational Health and Safety

Trust and Integrity

Education

Matric Certificate

Kia brand background advantageous

Job description

Motus GWM in KwaZulu-Natal seeks a Service Advisor to deliver advisory service orders for non-technical service activities in line with SOPs. You will coordinate service work with customers, act as liaison between customers and the dealership, and promote labour and parts sales.

You will maintain service appointment lists, obtain approvals, manage repair orders, and keep customers informed on costs and delivery times while striving for high customer satisfaction and warranty compliance.