Service Dispatcher

Placements24; East London; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training on dispatch software

Hybrid work arrangement

Growth opportunities

Job summary

Placements24 is seeking a highly organized Service Dispatcher to manage field service operations in Queenstown. This hybrid role involves coordinating between customers, technicians, and management to schedule appointments and allocate resources efficiently.

You will prioritize requests, optimize routes, and monitor job statuses while maintaining accurate records. Ideal candidates have dispatcher experience, strong communication, and proficiency with dispatch software in a service or technical

Qualifications

• Experience as a Dispatcher in service or tech industry.
• Excellent organizational and multitasking abilities.
• Proficiency with dispatch software and office apps.

Responsibilities

• Receive, log, and prioritize incoming service requests from customers via phone, email, or online portal.
• Assign service tasks to field technicians based on skill set, location, and availability.
• Schedule appointments and optimize routes for technicians to ensure efficiency.
• Communicate effectively with technicians regarding job details and changes.
• Track the status of ongoing service calls and provide updates to customers and management.
• Maintain dispatch records and update the customer database as needed.

Skills

Dispatcher experience

Multitasking

Communication skills

Dispatch software

Tools

Dispatch software

Job description

About the Role

Our client is looking for a highly organized and efficient Service Dispatcher to manage and coordinate field service operations in Queenstown. This hybrid role involves both remote coordination and potential on-site interaction, ensuring that service requests are handled promptly and effectively. You will be the central point of contact, liaising between customers, technicians, and management to schedule appointments, assign tasks, and ensure optimal resource allocation. Your ability to manage multiple priorities, communicate clearly under pressure, and utilize dispatch software will be key to maintaining service levels and client satisfaction in this dynamic role.

Key Responsibilities

• Receive, log, and prioritize incoming service requests from customers via phone, email, or online portal.
• Assign service tasks to appropriate field technicians based on skill set, location, and availability.
• Schedule appointments and optimize routes for technicians to ensure efficiency.
• Communicate effectively with technicians regarding job details, customer information, and any changes.
• Track the status of ongoing service calls and provide updates to customers and management.
• Maintain accurate dispatch records and update the customer database as needed.

Requirements

• Proven experience as a Dispatcher, preferably in a service or technical industry.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with the ability to remain calm under pressure.
• Proficiency in using dispatch software and other office applications.
• Ability to work independently and manage time effectively in a hybrid work setting.
• Familiarity with the Queenstown area is an advantage.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Health insurance and paid time off.
• Training on dispatch software and service management systems.
• A supportive team environment with opportunities for growth.
• Hybrid work arrangement offering flexibility and on-site collaboration.
• Contribution to the smooth operation of client services.