Helpdesk Technician

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Overtime potential

Hybrid schedule

Health, dental, and vision insurance

IT certification opportunities

Collaborative IT team

Job summary

Placements24 is seeking a skilled Helpdesk Technician for a Queenstown-based role with a hybrid work setup. You will deliver first-line IT support to internal users and customers, diagnosing hardware and software issues while ensuring smooth operation of IT services.

The successful candidate will have a high school diploma or equivalent, IT certification (CompTIA A+) and proven helpdesk experience, with strong knowledge of Windows, macOS, and networking.

Qualifications

• High school diploma or equivalent; IT certification (e.g., CompTIA A+) desirable
• Proven experience in an IT helpdesk or technical support role
• Strong knowledge of operating systems (Windows, macOS), software applications, and basic networking
• Familiarity with remote support tools and ticketing systems
• Excellent problem-solving and communication skills

Responsibilities

• Provide first-line technical support to users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer systems and peripherals.
• Assist users with password resets, account management, and application troubleshooting.
• Document all support requests, actions taken, and resolutions in the helpdesk system.
• Escalate complex technical issues to senior IT staff when necessary.

Skills

Technical support

Customer service

Problem-solving

multitasking

Education

High school diploma or equivalent

IT certification (CompTIA A+)

Tools

Windows

macOS

Networking basics

Ticketing systems

Remote support tools

Job description

About the Role

Our client is looking for a skilled and reliable Helpdesk Technician to join their team in Queenstown , with a hybrid work arrangement. This role is critical for providing timely technical support to internal users and customers, ensuring smooth operation of IT systems and services. You will be responsible for diagnosing and resolving technical issues, providing guidance, and maintaining user satisfaction. This is a great opportunity to apply your technical expertise in a supportive environment that values both technical proficiency and excellent customer service.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer systems and peripherals.
• Assist users with password resets, account management, and application troubleshooting.
• Document all support requests, actions taken, and resolutions in the helpdesk system.
• Escalate complex technical issues to senior IT staff when necessary.

Requirements

• High school diploma or equivalent; IT certification (e.g., CompTIA A+) is highly desirable.
• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of operating systems (Windows, macOS), software applications, and basic networking.
• Familiarity with remote support tools and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and prioritize effectively in a hybrid work setting.

Benefits

• Competitive salary with potential for overtime pay.
• Flexible hybrid work schedule.
• Comprehensive health, dental, and vision insurance.
• Opportunities for IT certifications and continuous learning.
• A collaborative IT team environment.