Helpdesk Coordinator

Placements24; East London; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health and wellness benefits

Professional development in IT support

Structured team environment

Job summary

Placements24 is seeking a highly organized Helpdesk Coordinator to manage and streamline support operations in Queenstown. This hybrid role combines in-office and remote task management, ensuring inquiries and technical issues are logged, assigned, and resolved efficiently.

You will oversee the helpdesk system, coordinate across departments, and generate performance reports. The ideal candidate has relevant experience, excellent communication, and strong multitasking abilities to thrive in a

Qualifications

• Previous experience as a helpdesk coordinator or similar role.
• Proficiency with helpdesk software and ticketing systems.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Ability to work effectively in a fast-paced support environment.

Responsibilities

• Manage the helpdesk ticketing system, ensuring all requests are accurately logged and prioritized.
• Assign support tickets to appropriate team members based on expertise and workload.
• Monitor ticket queues and respond to urgent requests promptly.
• Generate reports on helpdesk performance, trends, and resolution times.
• Coordinate with other departments to ensure timely resolution of cross-functional issues.

Skills

Helpdesk coordination

Ticketing software

Organizational skills

Communication

Multitasking

Tools

Helpdesk ticketing system

Job description

About the Role

Our client is seeking a highly organized and detail-oriented Helpdesk Coordinator to manage and streamline support operations in Queenstown . This role is crucial for ensuring that all customer inquiries and technical issues are logged, assigned, and resolved efficiently. You will play a key role in managing the helpdesk system, coordinating support activities, and ensuring a smooth flow of communication between customers and the support team. This hybrid position allows for effective coordination through a mix of in-office presence and remote task management, supporting operational excellence.

Key Responsibilities

• Manage the helpdesk ticketing system, ensuring all requests are accurately logged and prioritized.


• Assign support tickets to appropriate team members based on expertise and workload.


• Monitor ticket queues and respond to urgent requests promptly.


• Generate reports on helpdesk performance, trends, and resolution times.


• Coordinate with other departments to ensure timely resolution of cross-functional issues.

Requirements

• Previous experience as a helpdesk coordinator, dispatcher, or similar role.


• Proficiency with helpdesk software and ticketing systems.


• Excellent organizational and multitasking skills.


• Strong communication and interpersonal abilities.


• Ability to work effectively in a fast-paced support environment.

Benefits

• Competitive annual salary and performance-based incentives.


• Hybrid work arrangement offering flexibility.


• Comprehensive health and wellness benefits package.


• Opportunities for professional development in IT support management.


• A structured and supportive team environment.