Remote Dispatcher

Placements24; Richards Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive annual salary

Flexible remote work schedule

Health, dental, and vision insurance

Paid time off and holidays

Professional development in logistics

Job summary

Placements24 is seeking a highly organized Remote Dispatcher to manage transportation logistics from a home-based office in Richards Bay. You will coordinate drivers, monitor deliveries, troubleshoot issues, and ensure smooth operations while maintaining clear, proactive communication with clients and internal teams.

This full-time, remote role requires experience dispatching in logistics, proficiency with dispatch software and GPS tracking, and the ability to prioritize under pressure.

Qualifications

• Experience as a dispatcher in logistics or transportation is required.
• Proficiency with dispatch software and GPS tracking is essential.
• Ability to communicate clearly with drivers, clients and internal teams.

Responsibilities

• Receive and process dispatch requests from clients and internal departments accurately and efficiently.
• Assign tasks to drivers based on location and requirements, optimizing routes.
• Monitor real-time vehicle locations and progress using dispatch software.
• Provide timely updates to drivers, clients and stakeholders on delivery status.
• Troubleshoot and resolve logistical problems with minimal disruption.

Skills

Organizational skills

Multitasking

Communication skills

Tools

Dispatch software

GPS tracking systems

Communication platforms

Job description

About the Role

Our client seeks a highly organized and efficient Remote Dispatcher to manage their transportation logistics from a home-based office. In this critical role, you will coordinate and assign drivers, monitor delivery progress, and ensure the smooth flow of operations within the Richards Bay area. Your ability to communicate effectively, troubleshoot issues, and maintain calm under pressure will be key to optimizing schedules and ensuring customer satisfaction. This is an excellent opportunity to contribute to a vital service industry in a flexible, remote work environment.

Key Responsibilities

• Receive and process dispatch requests from clients and internal departments accurately and efficiently.
• Assign tasks to drivers based on location, availability, and delivery requirements, optimizing routes for efficiency.
• Monitor real-time vehicle locations and progress using dispatch software and communication tools.
• Provide clear and timely communication to drivers, clients, and internal stakeholders regarding delivery status and potential issues.
• Troubleshoot and resolve logistical problems, such as traffic delays or vehicle breakdowns, with minimal disruption.

Requirements

• Proven experience as a dispatcher, ideally in a transportation or logistics environment, and comfortable working remotely .
• Proficiency with dispatch software, GPS tracking systems, and communication platforms.
• Excellent organizational and multitasking skills, with the ability to prioritize effectively.
• Strong verbal and written communication skills, with the ability to remain calm and professional under pressure.
• A reliable internet connection and a dedicated workspace conducive to focused work.

Benefits

• Competitive annual salary.
• Flexible remote work schedule.
• Health, dental, and vision insurance coverage.
• Paid time off and holidays.
• Opportunities for professional development and skill enhancement in logistics management.