IT Service Desk Lead - Drive Support Excellence

Hire Resolve; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A diversified financial services group is seeking a Service Desk Lead to oversee IT Service Desk operations in Pretoria. Key responsibilities include managing service desk functions, coaching team members, and ensuring compliance with IT policies. The ideal candidate has a relevant IT diploma, ITIL certification, and at least 5 years of helpdesk experience. This position offers a competitive salary based on experience and skills. Apply today if you're ready for a career-changing opportunity.

Qualifications

• Minimum of 5 years’ helpdesk/call center experience.
• Minimum of 2 years’ supervisory or team lead experience.
• Strong technical knowledge of networking and system administration.

Responsibilities

• Oversee daily service desk operations and manage the incoming ticket queue.
• Coach and mentor team members to enhance their capabilities.
• Collaborate with different teams to resolve complex issues.

Skills

Service desk management

Technical support

Coaching and mentoring

Incident management

Problem management

Remote management

Knowledge sharing

Education

Relevant IT Diploma or Degree

Matric certificate

ITIL certification

Tools

ITSM tools

Office 365

Windows OS

Entra ID (Azure Active Directory)

VPN

Job description

A diversified financial services group is seeking a Service Desk Lead to oversee IT Service Desk operations in Pretoria. Key responsibilities include managing service desk functions, coaching team members, and ensuring compliance with IT policies. The ideal candidate has a relevant IT diploma, ITIL certification, and at least 5 years of helpdesk experience. This position offers a competitive salary based on experience and skills. Apply today if you're ready for a career-changing opportunity.