Service Booking & Scheduling Coordinator

Sheldon Recruitment and Selection; East London; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Sheldon Recruitment and Selection is seeking a diligent administrator to join a client-facing team in East London. You will manage service bookings, interact with customers professionally, and help resolve inquiries to ensure smooth operations.

The role requires Matric, strong English communication, MS Office proficiency, and the ability to work independently in a fast-paced environment. Previous service industry exposure is a plus, with a professional presentation expected.

Qualifications

• Previous experience in customer service and administration.
• Matric required; tertiary qualifications advantageous.
• Fluent in English with excellent verbal and written communication skills.
• Computer literate with good MS Office knowledge.
• Strong organizational and time management abilities.
• Detail-oriented with accuracy and customer focus.
• Able to work independently and collaboratively in a fast-paced environment.
• Driver's license.
• Exceptional customer service skills and problem-solving abilities.
• Professional and well-presented with excellent communication.

Responsibilities

• Manage service bookings, appointments, and reservations efficiently and accurately
• Interact with customers in a professional and friendly manner, providing assistance and resolving inquiries or issues
• Coordinate with Service Advisors, Workshop Foreman and Service Manager to ensure seamless scheduling and smooth operations
• Maintain accurate records of bookings, customer information, and related documentation
• Use computer systems and software to manage bookings, update databases, and generate reports

Skills

Customer service

Administration

MS Office

Communication

Organization

Time management

Detail-oriented

Independent

Team collaboration

Driver's license

Education

Matric

Tertiary advantageous

Tools

MS Office

Job description

Sheldon Recruitment and Selection is seeking a diligent administrator to join a client-facing team in East London. You will manage service bookings, interact with customers professionally, and help resolve inquiries to ensure smooth operations.

The role requires Matric, strong English communication, MS Office proficiency, and the ability to work independently in a fast-paced environment. Previous service industry exposure is a plus, with a professional presentation expected.